Resort Ambassador

Description

• Identify and recognize VIP and returning guests, offering personalized services and amenities to enhance their resort experience
• Bid farewell to departing guests, expressing gratitude for their stay and inviting them to return in the future
• Maintain a vigilant presence in public areas to ensure the safety and security of guests and the resort, reporting any suspicious activities or incidents
• Promote resort amenities, services, and activities to guests, ensuring they are aware of the various offerings available to enhance their stay
• Respond expeditiously to all guest recoveries providing quick remedial measures identified by hotel leadership.
• Assist in coordinating special events, celebrations, and guest experiences, ensuring seamless execution and guest satisfaction
• Foster positive guest relations by engaging with guests throughout their stay, addressing their inquiries and needs, and providing attentive service
• Handle guest concerns or complaints with tact and empathy, finding timely resolutions or escalating matters to the appropriate management
• Create a welcoming ambiance in the lobby and public areas, ensuring they remain clean, well-organized, and aesthetically pleasing at all times
• Offer bespoke concierge services to guests, including arranging dining reservations, excursions, spa appointments, transportation, and other personalized requests

Requirements

• Proven experience in a guest service or hospitality role, preferably within a luxury resort or high-end service industry
• Excellent communication and interpersonal skills, with a polished and gracious demeanor
• Possess knowledge of local culture, attractions, and customs to provide informed recommendations and insights to guests
• Knowledge of local attractions, events, and cultural offerings to provide informed recommendations to guests
• Strong organizational and multitasking abilities to attend to guest needs and coordinate various tasks effectively
• High school diploma or equivalent required
• Attention to detail to anticipate and fulfill guest needs and preferences
• Proficiency in multiple languages is a plus, especially in regions with international guests
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends

Benefits

• Warmly welcome guests as they arrive at the resort, providing a friendly and personalized greeting, and creating a positive first impression
• Work in a fast-paced, busy, and somewhat stressful environment

Training + Development

Interview process

Visa Sponsorship

Security clearance