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Estates Manager (Occupier Accounts) - Fixed Term Contract June 2026
Cbre
Managing property estate for clients, maintaining strong client relationships, and delivering Estates Management services for allocated hub(s).
19d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Part Time
Birmingham, England, United Kingdom
Hybrid
Company Size
115,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
estate management
playbook development
contract negotiation
client assurance
consultant oversight
hub management
- Maintenance and Development of Estate Management playbooks and ensuring personal and Hub adherence to all processes and procedures
- Has a detailed understanding of the contractual frameworks; contributes to negotiations
- Develop client relationships through achievement of KPIs, provision of good client reporting, regular client meetings, use of market knowledge / best practice sharing, and demonstrating value add
- Day to day oversight of 3rd party consultants dealing with service charge consultancy & residential properties.
- Management of one or more hubs including Line Management of the resource in those hubs
- For smaller accounts or for part of a larger account, assists in the process of developing account and client budget/plans, contributes to the development of client/ service line strategies and plans
- Ensure all required inspections and reports are delivered to client KPI specifications for the allocated Hub/s including maintenance of client property inspections trackers
- Co-ordinating and leading delivery of landlords’ consents for Hub/s
- Routine liaison/correspondence with client, facilities managers, solicitors, tenants, landlords, CBRE Service Lines and CBRE local offices, together with third party advisers where appropriate
- Provides value add to clients by really understanding client needs and identifying solutions which provide additional revenue for TAP;
- Builds teams taking account of both client requirements and team development opportunities
- Develops plans to drive implementation of client strategy. Can lead a client meeting and is capable of conflict resolution
- Ownership of the Critical Dates Reporting for the Client’s portfolio and flagging of risks and opportunities to the Client
- Challenge Client costs, utilising GBS and external 3rd party resource where appropriate, particularly around service charge, insurance, VAT and Landlord and Tenant requested repair and maintenance
- Proactively look for ways to drive efficiencies
- Lead delivery of key Account Projects for EM Lead and Account/Alliance Director. Engage resources from Account Team, wider CBRE team and Client partners to deliver key Account Projects
- Support business development team as appropriate
- Interface with other Account Hub Leads and team members regarding projects, processes, and Best Practice
- Owns and manages specific client relationships, manages people and handles contractual issues, handles all but the most sensitive issues with the client or third parties
- Use of Value Add reports and surveyor analysis to provide an advisory service to client. Implementation of new EM strategies within client governance guidelines
- Owns responsibility for technical and/or service delivery for a small account OR is service line 'No 2' on a large account
- Operate within behavioural and procedural guidelines, including the use of systems e.g. OPUS
- Is accountable to client at an account or service line level; managing the process of delivery of relevant aspects of the service
- Ensure that all data held for properties within the allocated region on the Database is up to date and accurate
- Line manages team members, proactively manages performance issues to resolution, provides leadership and support from both technical and 'soft skills' perspectives, identifies career development opportunities for self and others, takes responsibility for own career plan and development
- Manages resources for their client/service line and delegates to maximise profitability and develop team members
- Leads cross-account collaboration and teamworking
- Challenges the status quo and encourages others to also do so
- Plans work and team resources to best meet client priorities, deliver operational performance and maximise profitability
- Obtain Client approval to proposed decisions or recommendations and manage the approval process
- Maintenance and development of landlord and tenant relationships
- Reviews account plans regularly and involves team members as appropriate in planning and implementation
- Maintain strong relationships with Account Lead, Alliance Directors, SSC and internal CBRE teams to facilitate operations and up/cross selling of other CBRE offerings
- Can lead project analytics as part of a core programme
- Communicates and develops opportunities to benefit TAP and the wider business
What you bring
recruitment
property finance
tap division
em services
communication
professional opinion
- Identify resourcing needs and actively participate in recruitment‒High level awareness of property finance in order to escalate issues. Able to undertake P&L and cashflow comparisons
- Deep understanding of TAP division at a local level with a thorough knowledge of how the wider business interacts with the various business lines
- Successful delivery of the full range of contracted Estates Management (EM) services for the allocated Hub/s
- Communicates effectively and with confidence and actively seeks opportunities for personal development and building external/internal profile
- Recognised as having a relevant professional opinion within the TAP division and beyond
- Proactively shares knowledge across the business
- Uses understanding of markets and anomalies to benefit internal network, networking is focussed on individual, team and client needs
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- routine liaison/correspondence with tenants, landlords, cbre service lines, and third-party advisers
- obtaining client approval to proposed decisions or recommendations
- challenging client costs related to service charge, insurance, vat, and repairs
- maintaining up-to-date property data for the allocated region on the database
- leading delivery of key account projects and engaging resources from internal cbre teams and client partners
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Company
Overview
Founded 1906
Year Established
Operates as the world’s largest commercial real estate services firm with a long-standing history.
100+ Countries
Global Presence
Maintains a strong presence across continents, offering market-leading research and analytics.
- Specializes in property leasing, investment management, and advisory services across global markets.
- Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors.
- Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks.
- Known for its innovative use of technology and data to drive real estate decisions.
- Operates across various sectors, with significant expertise in healthcare, retail, and logistics.
- Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.
- Respect – We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.
- Integrity – No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.
- Service – We approach our clients’ challenges with enthusiasm and diligence, building long‑term relationships by connecting the right people, capital and opportunities.
- Excellence – We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.
97% from Properties
Emission Sources
Ninety-seven percent of emissions stem from managing and developing properties for clients.
50% Reduction
Scope 1 and 2 Emissions
Aiming to cut Scope 1 and 2 emissions by 50% by 2030.
100% Renewable
Corporate Energy
Switching to 100% renewable energy by 2025 and 100% electric vehicles by 2035.
68% Cut
Corporate Emissions
Recognized by Forbes as a U.S. Net-Zero Leader with significant emission reductions.
- Committed to Net Zero greenhouse gas emissions across its value chain by 2040.
- Targets validated by the Science Based Targets initiative (SBTi), aligned with limiting warming to 1.5 °C.
26,000 members
EBRG Membership
The company supports a culture of belonging and respect through 26,000 employees across 22 Employee Business Resource Groups (EBRGs).
- Maintain zero tolerance for discrimination in any form; insist on a workplace where everyone is treated fairly and with respect.
- Foster a culture where every employee feels they belong, are heard and valued—creating a more engaged and productive workforce.
- Aspire to be diverse across all dimensions to build stronger teams and better outcomes through varied perspectives, backgrounds and life experiences.
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