Senior Manager - Food Quality

Description

The Senior Manager, Quality will be responsible for establishing, implementing, and monitoring quality standards across the Retail Discount business to ensure that product, pricing, sourcing, and operational practices meet the highest standards of compliance, efficiency, and customer satisfaction. The role will act as a bridge between Commercial, Operations, and Support Functions to safeguard brand reputation, reduce waste, and deliver consistent value to customers.

• Define and implement quality policies, processes, and KPIs for the Retail Discount business.
• Track and resolve customer complaints related to product quality, pricing errors, or stock discrepancies, and propose systemic improvements.
• Provide periodic quality dashboards and reports to senior leadership and ensure transparent governance for quality breaches.
• Conduct regular reviews of store and warehouse processes, including cold chain integrity, handling, shelf-life monitoring, and markdown practices.
• Monitor supplier compliance through audits, inspections, and performance scorecards.
• Develop and enforce product quality standards across fresh, ambient, and non-food categories in line with regulations and company guidelines.
• Lead root cause analyses for quality incidents, implement corrective actions, and drive quality awareness and training programs.
• Ensure accuracy and regulatory compliance in pricing, labeling, packaging, and promotional activities.

Requirements

• Prior experience in FMCG, Retail Discount, or Value Retail (preferred).
• 7–10 years of experience in quality management, commercial governance, or retail operations.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Bachelor’s degree in Business, Supply Chain, Food Science, or Quality Management.
• Professional certifications such as ISO, Six Sigma, HACCP, or Lean (preferred).
• Excellent stakeholder management and cross-functional collaboration abilities.

Benefits

• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Training + Development

Interview process

Visa Sponsorship

Security clearance