Customer Service Representative

Description

• Issue Resolution: Resolve concerns calmly and professionally, escalating when necessary to ensure satisfaction
• Answer Incoming Calls: Professionally and promptly handle a high volume of incoming customer calls
• Schedule Service Appointments: Coordinate efficiently with technicians and dispatch to schedule visits that fit the customer’s needs
• Follow-Up: Confirm appointments, follow up with customers, and update them with any necessary changes or information
• Maintain Accurate Records: Use our system to document calls, track customer interactions, and ensure clean data entry
• Support the Team: Collaborate with technicians, dispatchers, and fellow CSRs to create a seamless customer experience
• Customer Communication: Listen actively, answer questions, and provide clear, friendly, and helpful information

Requirements

• Excellent communication skills – friendly, clear, and confident
• High school diploma or equivalent
• Bilingual (English/Spanish) a plus but not required
• Comfortable with computers and software systems
• Prior experience in customer service, call center, or office support preferred (home services industry a plus)
• Ability to multitask and stay calm under pressure
• Strong attention to detail and follow-through

Benefits

• 401(k) with Company Match (2%)
• Competitive Pay with Bonus Opportunities
• Paid Holidays & Paid Vacation
• Incentive Programs & Team Recognition
• Tuesday-Friday 9am-6pm, Saturday 7am-4pm
• Atlanta Braves Season Tickets
• Employee Appreciation Events
• Short- & Long-Term Disability Insurance
• Paid Training & Ongoing Coaching
• Benefits Start After Only 60 Days
• Medical, Dental, and Vision Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance