Customer Service Representative at Bardi Home Services in Norcross, GA | Kablio
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Customer Service Representative
Bardi Home Services
A home services company specializing in heating, cooling, and plumbing solutions.
Handle inbound calls, schedule service appointments, and resolve customer issues.
9 days ago ago
Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years)
Full Time
Norcross, GA
Field
Company Size
200 Employees
Service Specialisms
Heating Services
Cooling Services
Plumbing Services
Air Quality Solutions
HVAC Installation
HVAC Maintenance
Sector Specialisms
Residential
Commercial
HVAC
Plumbing
Electrical
Role
Description
issue resolution
call handling
appointment scheduling
follow-up
record keeping
team support
Issue Resolution: Resolve concerns calmly and professionally, escalating when necessary to ensure satisfaction
Answer Incoming Calls: Professionally and promptly handle a high volume of incoming customer calls
Schedule Service Appointments: Coordinate efficiently with technicians and dispatch to schedule visits that fit the customer’s needs
Follow-Up: Confirm appointments, follow up with customers, and update them with any necessary changes or information
Maintain Accurate Records: Use our system to document calls, track customer interactions, and ensure clean data entry
Support the Team: Collaborate with technicians, dispatchers, and fellow CSRs to create a seamless customer experience
Customer Communication: Listen actively, answer questions, and provide clear, friendly, and helpful information
Requirements
communication
high school
bilingual
computers
customer service
multitasking
Excellent communication skills – friendly, clear, and confident
High school diploma or equivalent
Bilingual (English/Spanish) a plus but not required
Comfortable with computers and software systems
Prior experience in customer service, call center, or office support preferred (home services industry a plus)
Ability to multitask and stay calm under pressure
Strong attention to detail and follow-through
Benefits
401(k) with Company Match (2%)
Competitive Pay with Bonus Opportunities
Paid Holidays & Paid Vacation
Incentive Programs & Team Recognition
Tuesday-Friday 9am-6pm, Saturday 7am-4pm
Atlanta Braves Season Tickets
Employee Appreciation Events
Short- & Long-Term Disability Insurance
Paid Training & Ongoing Coaching
Benefits Start After Only 60 Days
Medical, Dental, and Vision Benefits
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
Provides top-notch heating, cooling, and plumbing solutions to homeowners and businesses.
Offers a range of services, including HVAC installation, repair, and plumbing maintenance.
Known for a strong focus on customer satisfaction and delivering high-quality service.
Experienced in providing tailored solutions for both residential and commercial sectors.
Specializes in energy-efficient systems to help clients reduce costs and energy consumption.
Has built a reputation for trust, reliability, and professional service.
Culture + Values
100% Satisfaction
Guarantee
Ensures complete customer satisfaction through reliable service and dedication to quality.
Family-owned company that treats customers and employees like family.
We strive for excellence in every service we provide.
Commitment to integrity, professionalism, and responsibility.
Providing the highest quality service with a sense of urgency.
Continuous improvement through training and development.
Environment + Sustainability
Focus on energy-efficient products and services to reduce environmental impact.
Goal to help customers reduce their energy consumption and carbon footprint.
Emphasis on environmentally friendly products and HVAC systems.
Active participation in recycling and reducing waste in operations.
Offer solutions that support long-term sustainability for homeowners.
Inclusion & Diversity
Articles
Bardi Home Services - About Us
Careers at Bardi Home Services
Customer Reviews