Strong hands-on experience with CRM (Sales, Service, Marketing - SAP, Salesforce, HubSpot, Microsoft Dynamics 365), Commerce, Stores (POS), Loyalty platforms
Previous roles may include solution/domain architect or functional expert across CRM (SAP/Salesforce/ MS D365) technologies, or a web/commerce engineer.
Proven ability to design and architect Digital/CX solutions including modern integrations.
Proven ability to configure, integrate and tailor enterprise software to meet business needs.
Experience with a green-field implementation across a whole of CX is preferred, but not essential.
Degree qualification preferred, but not essential.
Familiarity with customer experience platforms such as SAP CX and Salesforce; experience with Microsoft Dynamics 365 is highly valued.
Background in multi-brand, multi-business unit, or large complex organizations; retail or B2B experience highly regarded.
Excellent communication and stakeholder management skills, with the ability to translate business requirements into technical solutions.
Benefits
Recognition programs that celebrate your impact
Exclusive discounts on DuluxGroup products and partner offers
Stay active anytime, anywhere through our partnership with Fitness Passport
Up to $1,000 net annually to cover private health extras gap costs
20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one
Access to our Wellbeing Hub and full EAP support
Market leading learning, development and career pathways
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
1918
Year of Founding
The company was established in 1918, marking the beginning of its journey in the coatings industry.
2019
Global Expansion Year
Backed by Nippon Paint Holdings in 2019, the company expanded its global reach and capabilities.
The company has evolved into a coatings powerhouse,crafting premium branded products—paints, sealants, adhesives, garage doors, seeds and fertilizers—that shape homes, gardens and landmark infrastructure.
Its innovation hub in Victoria and global R&D centres fuel first-to-market coatings and protection tech for diverse environments.
Typical projects range from family home makeovers and garden renewals to protective coatings on bridges and industrial sites.
Its deep sector reach includes residential renovations, commercial builds, industrial applications, transport infrastructure and garden care.
Unusually broad for a coatings firm, it also designs garage doors and garden care products—bridging home improvement and horticulture.
Iconic brands like Selleys, Yates, B&D and Cabot’s help anchor its consumer trust across multiple household and trade categories.
Culture + Values
We have a commitment to creating and maintaining a culture of safety, sustainability, and inclusiveness.
We value customer-driven innovation and continuously strive to enhance the quality of our products and services.
We foster a high-performance culture that celebrates teamwork, integrity, and accountability.
We encourage an environment of continuous learning, development, and career growth opportunities.
Environment + Sustainability
Net-zero by 2050
Environmental Commitment
Target to achieve carbon neutrality by a specific year.
30% Emission Reduction
Carbon Efficiency
Achievement in lowering carbon footprint since 2015.
25% Water Reduction
Resource Efficiency
Target to reduce water usage per unit of production by 2025.
Zero Waste Goal
Sustainable Practices
Aim to eliminate landfill waste from manufacturing by 2030.
Continues to invest in sustainable product innovations, such as low-VOC paints and energy-efficient coatings.
Inclusion & Diversity
50% gender balance
Goal
Aim to achieve equal gender distribution in leadership positions by 2025.
39% leadership
Current representation
Women currently hold nearly 40% of leadership roles.
Creating a workplace that is welcoming for everyone.
Implemented programs to support career advancement for women, including mentorship and leadership training.