Technical Service Representative

Under the direction of the Manager, the Technical Support position responds to agent’s inquiries and performs a variety of technical duties relating to the Technical Services Department.

• Adhere to Condair’s Quality Assurance and Health and Safety systems.
• Submit all necessary reports and documentation, including but not limited to service reports and reports communicating end users’ concerns.
• Prepare and deliver technical training plans and materials for agents.
• Co-ordinate with Marketing and Sales, Engineering, Production, Purchasing, and Testing regarding specials and irregular orders.
• Identify and resolve technical issues related to BMS and Controls offered by Condair.
• Provide technical support for Condair products and services ensuring that all Condair equipment functions correctly and to the satisfaction of the customer. Service support/troubleshooting is provided over the phone, via e-mail, and Video conferencing.
• Utilizing production floor for training or research.
• Conduct technical training sessions.
• Provide product information to customers, agents, OEM and house accounts, design engineers, and Condair staff.
• Look at all aspects of any situation, be it from the customers’ point of view or the agents’ while, at the same time, representing the Company and its best interests.
• Occasional travel to sites for installation and providing service for Condair products.
• Safety: Observes safety and security procedures. Uses equipment and materials properly and as instructed.

• Sitting/Standing at a workstation.
• Reasonable working knowledge of MS Word, Excel, and Outlook. Experience using database software; SAP experience and exposure to BMS is considered an asset.
• Ability to Reason: The ability to remain calm and focused under stress, providing technical support over the phone. Tact, courtesy, initiative, and the ability to work efficiently and accurately in an environment of frequent interruptions.
• Dependability: Is consistently at work and on time and completes work in a timely manner. Able to deal with change, delays, and unexpected events.
• Education and Experience: Minimum of 3 years’ experience within the mechanical industry. Experience with humidifiers, dehumidifiers, etc. Technician’s diploma or study in Building Automation System Operation or Electrical Engineering Technologist.
• Language Skills: Fluent in English (reading, writing, spoken) required. Can communicate clearly and professionally in writing, in person and over the phone; use language appropriately in variable situations. Demonstrates ability to communicate technically, in writing and verbally.
• Computer work, data entry.
• Certificates/Licenses: Valid and up to date passport, and ability to travel within North America and internationally is required.
• Travel approximately 20% of the time. A valid driver’s license and passport is required. Must be able to travel within Canada and the US unrestricted.
• Exposure to weather, heat/cold, wet/humid.
• Listening - use of ear/head mounted phone receiver.
• Kneeling, reaching, lifting up to 40lbs, stooping, and climbing ladders when working on units for the purpose of troubleshooting, testing, training, and learning.
• Computer Skills: Intermediate working knowledge of MS Suite, Word, Excel, Outlook, and SharePoint. SAP experience an asset.

• Paid vacation
• Paid sick leave
• Dental benefits
• Medical benefits
• Long-term disability insurance
• Vision benefits
• Flexible healthcare spending account
• Short-term disability insurance
• Free snacks and beverages
• Life insurance/AD&D
• A regulated indoor climate.