Installation Coordinator

Description

• Facilitate the closing of each installation job either directly or through follow-up with various other departments.
• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job.  This includes initial installation meetings and each return trip thereafter.
• Work with installers, sub-contractors, install manager and material handlers.
• Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
• Work with Sales and National Account teams on any installation concerns.
• Process all necessary paperwork to ensure timely closeout of the installation.  This requires solid communication with multiple internal departments.
• Perform welcome calls to each customer within 48 hours of job booking.
• Track and verify on-time delivery of all materials needed to complete installations.
• Work with vendors regarding material shipments
• Communicate with internal and external customers to ensure installation site readiness i.e., construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Communicate with customers, both internal and external, via telephone, email, or internal program.
• Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.

Requirements

• Ability to work in a fast-paced, team-oriented environment
• Knowledgeable in Microsoft (Especially Outlook and Excel).
• High School Degree or equivalent
• Excellent written and verbal communication skills.
• Ability to handle several tasks simultaneously.
• Strong organizational skills.
• At least 1 year of customer service experience.
• Ability to communicate in a professional business manner.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance