Account Management Specialist 1

Description

• Manage, review, analyze, and produce reports for work order tickets; crew work activities; site performance; customer reporting deliverables; and executive-level reporting.
• Serve as a key triage point for assigned Customer sites.
• Support collection and documentation of contract information, records, and reports; including but not limited to scope requirements, escalations, extra work orders, guarantees, and warranty support.
• Coordinate support across field teams, office personnel, and customers to ensure SSS provides the best solutions possible. Ensure timely response and manage follow up actions for requests.
• Facilitate customer/vendor communication and contribute to relationship management for assigned account portfolio including regular phone calls, on-site visits, site alert notification, and email correspondence.
• Contribute to business development activities for add-on scope, extra work, and request for proposal responses (preparation of financial commitments at delegation threshold).
• Estimate costs and quotes associated with service pricing and provide pricing estimates for both SSS, subcontractor, and vendor support.
• Perform other duties as assigned, including back-up support to Account Managers.
• Conduct review of contractual requirements to ascertain whether services are in/out of contract scope
• Assist in technical review of ongoing projects and equipment outages, performing basic functions of small-scale project management

Requirements

• Experience in delivering client-focused solutions based on customer needs
• Minimum: BA/BS or 3-5 years of work experience in related field
• Evidence of guidance, mentoring and training of colleagues
• Identifiable business skills in synthesizing and simplifying complex information to a variety of audiences
• Proven ability to maintain good working relationships with colleagues.
• Punctual and reliable.
• Proficiency with computer and software applications to include but not limited to MS Office Suite, file sharing systems, accounting software systems, and Enterprise Computerized Maintenance Management Systems.
• Proven ability to manage multiple account management projects at a time while paying strict attention to detail
• Demonstrated a commitment to continuous improvement of job methods and processes.
• Detail-oriented and strong organizational skills.
• Experience or strong interest in working with utility scale solar or renewable energy projects.
• Self-starter with ability to work both independently and as part of a team.
• Outstanding presentation, reporting, and communication skills
• Demonstrated skill in identifying the business impact of decisions
• Ability to assist with some account items outside of standard business hours when the need arises.
• Has a valid driver's license, clean driving record and can pass a drug test.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance