T3 Technology Support Associate I

Description

In this role you will be the primary point of contact for internal and external customers, delivering service across telephone, chat, and email channels. You will establish and nurture relationships with rental markets and T3 customers, ensuring support requests are handled smoothly. Success depends on providing professional, timely, and accurate assistance while upholding EquipmentShare’s vision, mission, and values.

• Provide excellent customer service via phone, chat, and email.
• Respond to inquiries promptly, accurately, and professionally.
• Maintain professional relationships with internal and external customers.
• Listen actively to understand needs and recommend appropriate solutions.
• Manage time to meet productivity and turnaround standards.
• Use product knowledge to troubleshoot the T3 platform.
• Follow departmental, corporate, and legal policies.
• Participate in learning opportunities to enhance technical knowledge.
• Collaborate with coworkers to achieve departmental goals.

Requirements

The ideal candidate brings grit, heart, and humility, viewing challenges as opportunities and embracing continuous improvement. You should have strong communication skills, a detail‑oriented mindset, and the ability to thrive in a fast‑paced, multi‑channel environment. A high‑school diploma is required, with an associate degree preferred, and at least three years of customer‑service experience.

• Strong organizational skills with attention to detail.
• Ability to multitask across multiple programs while maintaining service quality.
• Excellent verbal and written communication.
• Proficiency with G‑Suite (Gmail, Docs, Sheets, Drive).
• Adaptability and willingness to learn new skills.
• Ability to remain calm and reason with upset customers.
• Self‑starter with a positive work ethic and professional demeanor.
• Minimum high school diploma; associate degree preferred.
• At least 3 years of customer‑service experience, preferably in a contact‑center environment.

Benefits

We offer a comprehensive benefits package that includes competitive pay, full medical, dental, and vision coverage, generous paid time off, and a 401(k) plan with company match. Additional perks such as a gym stipend, wellness programs, company events, and paid volunteer hours support work‑life balance and personal growth. Opportunities for career advancement, leadership training, and professional development are integral to our culture.

• Competitive compensation.
• Full medical, dental, and vision coverage.
• Generous PTO, paid holidays, and 16 hours of volunteer time.
• 401(k) with company match.
• Gym membership stipend and wellness programs.
• Company events, food truck nights, and monthly team dinners.
• Career advancement, leadership training, and professional development.

Training + Development

Interview process

Visa Sponsorship

Security clearance