Business Technology Manager

Description

• Define and manage project scope, schedules, budgets, and resources to ensure successful outcomes that meet business, technical, and compliance objectives.
• Contribute to the continuous improvement of PMO frameworks, providing thought leadership and lessons learned to strengthen delivery practices across the enterprise portfolio.
• Develop and maintain comprehensive project documentation such as project charters, roadmaps, requirements, test plans, and user acceptance criteria to support audit readiness and operational transparency.
• Drive Agile project delivery by facilitating Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives), maintaining visibility into team progress, and promoting accountability across all stakeholders.
• Collaborate closely with cross-functional partners — including business stakeholders, product owners, engineers, QA, data teams, and infrastructure — to align technical solutions with business goals and client requirements.
• Ensure project execution and deliverables comply with internal and external policies and guidelines including security, data governance, and external regulations (e.g., HUD, GSE, etc.) governing financial and property data systems.
• Lead complex IT projects supporting commercial real estate finance technology initiatives, including enterprise system implementations, data integrations, digital platform enhancements, and cloud-based technology solutions.
• Apply strong technical aptitude to actively validate and troubleshoot system issues using SQL queries, API testing tools, and log analysis; collaborate with developers to isolate root causes and ensure timely resolution.
• Partner with data and engineering teams to define and document data integration workflows, mapping source-to-target requirements across systems to support enterprise data accuracy and process automation.
• Plan, manage, and execute projects from inception through delivery, ensuring alignment with organizational strategy, PMO standards, and regulatory requirements within the financial services environment.
• Identify, assess, and mitigate risks across technology, operations, and vendor dependencies to ensure smooth delivery of enterprise-grade solutions.
• Manage vendor relationships and third-party integrations, ensuring contractual deliverables, service levels, and quality standards are met.
• Support release management activities, participating in release planning, deployment validation, smoke testing, and post-release monitoring to confirm functionality and performance alignment with business expectations.
• Champion Agile and PMO best practices, fostering a culture of collaboration, continuous improvement, and process optimization across teams.
• Track and communicate performance metrics (e.g., velocity, burndown, and delivery KPIs) to PMO leadership and executive sponsors through dashboards, reports, and status updates.
• Drive organizational change management, supporting the rollout and adoption of new technologies, tools, and process enhancements through communication, training, and stakeholder engagement.
• Present project updates and solution demonstrations to business executives, technology leadership, and client partners, translating technical progress into business value.
• Leverage data-driven insights to troubleshoot and validate issues using SQL queries, API testing, root cause analysis, and other technical methods prior to escalation.

Requirements

• Demonstrated ability to bridge business and technology functions, with hands-on experience using tools such as SQL, Postman (or similar API testing platforms), and application log analyzers to validate integrations and troubleshoot production issues is a plus.
• Strong technical aptitude demonstrated by working knowledge of SQL queries, data validation, root cause analysis or system administration.
• Bachelor’s degree in an information technology discipline such as Management Information Systems, Computer Science, Business Administration, or a related field required.
• 5–8+ years of hands-on experience leading IT or technology-enabled projects, ideally within the commercial real estate, financial services, or mortgage industries, with direct accountability for delivery.
• Proven success managing enterprise system implementations, data integrations, and software development projects using Agile or hybrid methodologies.
• Demonstrated ability to thrive in a fast-paced, matrixed, and regulated financial services environment.
• Strong analytical and problem-solving skills with the ability to understand system architectures, data models, and technical dependencies to ensure successful project execution and solution quality.
• Experience coordinating multiple stakeholders — including technology teams, business units, vendors, and external partners — across geographically distributed environments.
• Strong leadership presence, with the ability to influence without authority and foster a culture of collaboration and accountability.
• Strong proficiency in Agile project management tools such as Jira, Confluence, Azure DevOps or equivalent.
• Solid understanding of the Systems Development Life Cycle (SDLC).
• Demonstrated ability to deliver complex, cross-functional initiatives on time, within budget, and in compliance with internal and external regulatory standards (e.g., GSE, HUD, SOC).
• Exceptional ability to communicate effectively with both technical and non-technical audiences, including senior executives, engineers, and business stakeholders.
• Familiarity with loan origination, servicing systems or enterprise applications (e.g., CRM, ERP); experience with Salesforce is a plus.
• Highly organized, detail-oriented, and proactive problem-solver with a strong sense of ownership.
• Skilled in project estimation, sprint planning, risk management, and resource allocation within structured PMO frameworks.
• Project Management Professional (PMP®) or Certified ScrumMaster® (CSM) certification strongly preferred. Agile, SAFe, or ITIL certifications are a plus.

Benefits

• For HUD's 2025 fiscal year ending September 30, 2025. Based upon combined firm commitments received by Greystone Funding Company LLC and Greystone Servicing company LLC and excludes risk sharing and hospital loans.

Training + Development

Interview process

Visa Sponsorship

Security clearance