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Service Coordinator
Str Mechanical
Mechanical contracting company specializing in industrial, commercial, and residential projects.
Coordinate HVAC service dispatch, scheduling, and customer communication.
Corrects additional billings that were missed on service work order
Review services work orders for spelling, grammar and correctness, rewrites as necessary
Identify that the technician is the best person for the job that the customer needs
Speak with the customer, account managers, or technicians and creates service calls as needed
Schedule and dispatch work crew to the appropriate location according to customer's request, specification or needs
Arrange for repairs that are needed for jobs that need to be scheduled, by setting up time and date with the customer, and coordinate with and others that are involved (cranes, deliveries and number Technicians)
Answer telephones and relay calls and messages
What you bring
microsoft office
hvac
buildops
dispatching
problem solving
teamwork
Microsoft Office Suite skills a MUST
Experience in HVAC or service industry strongly preferred
Strong problem-solving skills
Maintains professional but friendly and outgoing demeanor
Capable of remaining patient and calm when dealing with frustrated technicians or clients
Experience with BulidOps, a plus
1-3+ years of experience in dispatching
Geographical knowledge of service area or map reading skills
Strong organizational and interpersonal skills, and able to work well within a team environment
Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances
Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
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