Light Grey Kablio Logo
Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
3D Shield
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Str Mechanical

Service Coordinator

Company logo
Str Mechanical
Mechanical contracting company specializing in industrial, commercial, and residential projects.
Coordinate HVAC service dispatch, scheduling, and customer communication.
8d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Charlotte, NC
Field
Company Size
200 Employees
Service Specialisms
Mechanical Services
HVAC Services
Plumbing
Piping Systems
Construction Services
Project Management
Design-Build
Maintenance Services
Sector Specialisms
Office
Manufacturing
Industrial
Commercial
Role
What you would be doing
billing
workorder review
tech assignment
dispatch scheduling
repair coordination
service calls
  • Corrects additional billings that were missed on service work order
  • Review services work orders for spelling, grammar and correctness, rewrites as necessary
  • Identify that the technician is the best person for the job that the customer needs
  • Speak with the customer, account managers, or technicians and creates service calls as needed
  • Schedule and dispatch work crew to the appropriate location according to customer's request, specification or needs
  • Arrange for repairs that are needed for jobs that need to be scheduled, by setting up time and date with the customer, and coordinate with and others that are involved (cranes, deliveries and number Technicians)
  • Answer telephones and relay calls and messages
What you bring
microsoft office
hvac
buildops
dispatching
problem solving
teamwork
  • Microsoft Office Suite skills a MUST
  • Experience in HVAC or service industry strongly preferred
  • Strong problem-solving skills
  • Maintains professional but friendly and outgoing demeanor
  • Capable of remaining patient and calm when dealing with frustrated technicians or clients
  • Experience with BulidOps, a plus
  • 1-3+ years of experience in dispatching
  • Geographical knowledge of service area or map reading skills
  • Strong organizational and interpersonal skills, and able to work well within a team environment
Benefits
  • Comprehensive Healthcare Coverage - Medical, Dental, Vision, Free Telehealth + More
  • Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances
  • Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
  • Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
  • Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
  • Competitive Weekly Pay
  • Generous Referral Bonus of $2,500 per referral
Training + Development
Information not given or found
Company
Overview
  • Began with a focus on mechanical contracting and expanded services across multiple sectors.
  • Recognized for delivering high-quality mechanical services, including HVAC and plumbing.
  • Completed notable projects ranging from large-scale industrial developments to specialized residential systems.
  • Known for managing complex, multi-phase projects and coordinating with other contractors.
  • Committed to quality craftsmanship and maintaining strong client relationships for smooth project execution.
  • Provides essential services in energy and utilities to support sustainable infrastructure development.
  • Achieved steady growth through a culture of excellence and innovation in mechanical contracting.
Culture + Values
  • Safety First: We believe in a safe and healthy work environment, prioritizing the well-being of our employees, clients, and community.
  • Quality Excellence: We strive for the highest quality in everything we do, from the initial design phase to project completion.
  • Integrity: We adhere to the highest ethical standards and are committed to honesty, transparency, and accountability.
  • Customer Focused: We are dedicated to understanding and meeting the needs of our clients, ensuring their success through reliable service.
  • Innovation: We continuously seek new technologies and methods to improve our processes and deliver better solutions.
  • Teamwork: We foster collaboration and communication to achieve shared success and strengthen relationships.
Environment + Sustainability
2030
Environmental Goal
Working toward carbon neutrality and achieving net zero emissions.
  • Committed to reducing environmental impact through sustainable practices.
  • Actively seeks energy-efficient solutions and promotes sustainable building practices.
  • Adopts measures such as energy-saving technologies and materials, contributing to greener, more sustainable projects.
Inclusion & Diversity
  • Focuses on creating an inclusive environment where all employees feel valued and respected.
  • Has implemented diverse recruitment strategies and promotes equal opportunities for all team members.
  • Has set specific goals to increase female representation within its workforce and leadership roles.
  • Regularly reviews and adjusts its practices to ensure a diverse and equitable workplace.
Big Kablio Logo
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio