Bilingual Customer Service Representative (On-Site)

Description

• Process incoming customer (CSC) transactions
• Respond to customer voicemails
• Respond to all web and email customer correspondence.
• Quickly and accurately identify and assess individual needs, as well as take the appropriate actions to satisfy those needs.
• Maintain customer records by updating account information.
• Follow communication procedures, guidelines, and policies.
• Provide support for customer service center as needed
• Provide information about products and services.
• Must follow all company rules and procedures.
• Provide customer service to walk-in customers including accepting payments.
• Answer routine and non‐routine customer calls daily
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Acquire a working knowledge of our database.
• Promote positive customer relations with customers and coworkers.
• Consistently meet established productivity, schedule adherence and quality standards.

Requirements

• Be extremely detail‐orientated, and efficient and possess superior written and verbal communication skills
• Excellent attendance and punctuality
• High school diploma or general education degree (GED)
• Must possess strong interpersonal skills
• A minimum of one-year Customer Service Experience required
• Have compassion and empathy for customer situations and excellent listening skills.
• Must be able to organize and write correspondence and memos in a logical/methodical manner
• Ability to read and comprehend normal instructions, correspondence, and memos
• Excellent phone etiquette
• Be energetic, self‐motivated, and quick‐thinking
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Communicate effectively with a variety of people across various levels both within and outside the organization.
• A minimum of six months of Call Center experience preferred
• Bilingual Spanish is required
• Excellent computer skills required, including knowledge of various Microsoft Office programs
• Enjoy providing prompt and timely service to our clients
• Have excellent customer service skills with the ability to build and maintain customer relationships
• Excellent written and verbal communication skills
• Can work in a team environment or independently while being flexible and open to
• Ability to deal with problems involving a few concrete variables in standardized situations
• Ability to deal with customers in a courteous, polite, and professional manner at all times.
• Ability to effectively present information to customers, clients, and other employees of the organization
• learning new experiences in a fast‐paced changing environment
• Ability to handle difficult customers or situations
• Ability to work varied shifts.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance