Assistant Community Manager

Description

• Assist the Community Manager with requests for proposals, repair quotes, and insurance notifications.
• Assist homeowners with Associa corporate programs (website, portals, etc.), including client enrollment.
• Update and file association documents for Community Managers. Arrange for delivery and pick up of documents from storage when necessary.
• Assist the Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statutes or governing documents as needed.
• Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of the same within the time frames set by state statute or governing documents.
• Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance services or projects, activities, meetings, etc.
• Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.
• Process print jobs, scanning, and faxing as general office support when needed.
• Update homeowner and association information in C3 and shared files.
• Assist with issuing key fobs, pool passes, and processing access keys.
• Assist Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Process and distribute incoming and outgoing mail for the office and the Associations.
• Assist the Community Manager with the update of property fact sheets in C3.
• Partner with multiple stakeholders, for example, community managers, vendors, peers, and clients.
• Assist the Community Manager in monitoring client delinquency rates and the collections process for the account portfolio.

Requirements

• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners
• Associate's Degree strongly preferred
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Ability to self-motivate, be proactive, detail-oriented, and successfully function as part of a team.
• Knowledge of company policies, procedures, and forms.
• Frequent social interaction.
• At least one year of Customer Service experience is required
• Experience with a high call volume is preferred
• Must be able to prioritize, manage time, and meet deadlines.
• Knowledge of conflict resolution techniques at a proficient level
• At least one year of Community Association Management or relevant experience is preferred
• Ability to keep workspaces organized and maintained. Alerts the Office Manager of low supplies and assists in supply stocking and distribution.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).
• Professional customer service skills
• Must be able to work effectively with others in person and in group setting
• High School Diploma or GED Required
• Must be able to interpret verbal and/or written instructions at a proficient level.
• Knowledge of communities, property, real estate, and homeowners’ associations
• Must be able to communicate effectively and professionally on the phone, email, and in person.
• Valid driver’s license and reliable vehicle required.

Benefits

• Typical office environment.

Training + Development

Interview process

Visa Sponsorship

Security clearance