Provides electric power to millions through transmission, distribution, and renewable energy solutions.
Field customer relations rep handling residential/commercial accounts, billing, and energy services.
15 days ago ago
$62,880 - $78,598
Experienced (8-12 years)
Full Time
Fort Wayne, IN
Field
Company Size
17,000 Employees
Service Specialisms
Electric power generation
Electric transmission
Electric distribution
Site selection
Economic development
Grid reliability
Transmission upgrades
Infrastructure investment
Sector Specialisms
Energy
Infrastructure
Commercial
Residential
Renewable Energy
Solar
Wind
Grid Solutions
Role
Description
energy management
customer relations
program coordination
energy efficiency
marketing events
community outreach
Energy Management - Assist customers on the effective and economical use of electric energy, including energy management tariffs. Proactively meet with assigned customers and promote products and initiatives that support our company's strategic goals and provide business related coordination or assistance to assigned customers. Exhibits ability in understanding the company's residential and business energy efficiency programs, and markets them proactively. Work closely with our energy efficiency program managers and the implementation contractors. Attend meetings, seminars, and webinars to enhance knowledge. Participate in company-sponsored marketing opportunities at trade shows and various community events.
Customer Relationship Management - With a moderate level of guidance and direction, serve as the company point of contact for customers in the assigned area, including managing the needs of larger accounts and municipalities. Demonstrates ability to balance the needs of the customer and the company. Practice the customer experience mindset. Be actively engaged in community involvement within the assigned territory. Work primarily with residential and small commercial customers.
Requirements
associate degree
bachelor's
excel
electrical
problem solving
driver's license
Or associate degree in a study listed above with a minimum of 4 years’ customer contact experience, with knowledge of field activities related to the technical aspects of customer services and distribution operations
Willing to perform on-site investigations in various terrain and weather conditions.
Must have working knowledge of field activities (10% to 15% travel) related to the technical aspects of customer services and electrical distribution operations and construction.
Must be proficient in Microsoft Office Products with a strong focus on Word and using Excel to analyze data.
Technical Expertise - Possesses intermediate level knowledge and understanding of the distribution electrical system. Provide service reliability and power quality explanations to assigned customers. Demonstrate an understanding of meter technologies and applications.
Financial Responsibility - Exhibits ability of understanding rates and tariffs to provide billing options/explanations and tariff analysis to meet the customer's needs. Seek additional revenue and growth opportunities. Monitor customer delinquencies to reduce charged-off accounts. Demonstrate ability in preparing billing corrections to remedy inaccurate billings. Maintain accurate reporting records.
Or HS Diploma or GED with a minimum of 6 years customer contact experience, with knowledge of field activities related to the technical aspects of customer services and distribution operations.
Communication Skills Must present a professional appearance always representing the company. Demonstrates excellent oral and written communication skills with internal and external customers. Exhibits effective documentation skills and possesses a working knowledge of Microsoft Word and Excel. Demonstrates competency in presentation skills and willingness to assist with facilitating special projects. Gain experience in representing the Company in public forums.
Must have excellent communication and problem-solving skills, along with the ability to establish and maintain effective business relationships internally and externally.
Problem Solving and Initiative - Demonstrates ability in developing good problem-solving skills and coordinating concerns and needs between customers and other internal departments. Provide timely investigation, resolution and remediation of customer issues and complaints, with accurate documentation. Maintain compliance within Utility Commission's guidelines. Demonstrates ability to formulate analysis of high bill complaints and provide reasonable explanations to customers. With moderate level of direction, guide customers towards possible solutions, including energy efficient equipment and practices. Assist other departments with resolving access issues. Assist Engineering with coordination of new service requirements, such as load estimation, contract acquisition, and work as liaison between the customer and the company when needed.
Must possess a current Driver’s license.
Bachelor's degree in business, Communications, Engineering, Management or other Human Relations or Marketing related field, with a minimum of 2 years customer contact experience, with knowledge of field activities related to the technical aspects of customer services and distribution operations
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Powers millions across the United States with a vast electric transmission and distribution network.
Has been a leader in the transformation of the energy sector for over a century.
Focuses on reliable power generation, cutting-edge energy solutions, and a growing commitment to renewables.
Operates one of the largest electricity transmission networks in the U.S., delivering energy to homes, businesses, and industries.
Has a legacy of pioneering innovative technologies and projects to improve grid reliability and energy efficiency.
Is expanding its footprint in the renewable energy sector, including solar and wind power projects that are helping shape the future of energy.
Undertakes large-scale projects such as major power plant construction, infrastructure upgrades, and renewable energy installations, supporting both industrial and residential clients.
Is dedicated to sustainable energy and modernizing grid infrastructure, making it an influential player in the energy transition.
Culture + Values
Safety is a top priority in everything we do, ensuring the well-being of employees, customers, and communities.
We operate with the highest standards of ethics and transparency in all our work.
Our primary focus is on meeting and exceeding customer needs to help them achieve success.
We commit to excellence across all business operations and customer experiences.
We are dedicated to innovation, leveraging new technologies and ideas to enhance efficiency and solve challenges.
Collaboration is key to our success, as we work together across teams to achieve common goals.
Environment + Sustainability
Net-zero by 2050
Ambitious climate target
The company aims to achieve net-zero carbon emissions by 2050, aligning with global efforts to combat climate change.
60% CO2 reduction
Emissions decrease since 2005
The company has achieved a 60% reduction in CO2 emissions since 2005, demonstrating significant progress in lowering its environmental footprint.
Committed to reducing greenhouse gas emissions in line with the Paris Agreement.
Investing in renewable energy, including wind and solar, with plans to expand clean energy generation.
Transitioning to cleaner energy sources and modernizing infrastructure to support sustainability.
Inclusion & Diversity
30% of workforce are women
Representation of Women
Women account for 30% of the company's global workforce, reflecting a notable effort toward gender diversity.
38% of workforce are people of color
Representation of People of Color
People of color make up 38% of the company's workforce, highlighting efforts to promote racial diversity.
Commitment to creating an inclusive culture that values diverse perspectives.
Goal to increase the representation of women and people of color in leadership roles.
Ongoing investment in leadership development programs to promote diversity in leadership.