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Dispatch
Awp Safety
Provide customer service and dispatch management for a traffic control company, ensuring proper order status, delivery arrangements, and service.
22d ago
$21 - $24
Entry-level, Junior (1-3 years)
Full Time
Albuquerque, NM
Field
Company Size
5,000 Employees
Service Specialisms
Traffic Management
Equipment Rental
Flagging Services
Lane Closures
Road Closures
Detour Planning
Line Crossing
Event Services
Sector Specialisms
Utility
Broadband
Infrastructure
Heavy Highway
Event Services
Storm Services
Role
What you would be doing
manage tickets
monitor drivers
client interaction
driver schedules
customer calls
service checks
- Add new customer jobs and tickets to the computer system (TCR)
- Monitor drivers throughout the day via the dispatch system
- Receive any incoming customer service calls
- Feel the attributes of objects, grasp, push, pull, and reach with arms or hands
- Schedule and coordinate all service calls and adjust drivers’ daily schedules as required
- Create the next day driver schedule ensuring customer needs are met
- Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
- Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
- Provide the highest level of customer service and satisfaction
- Complete a “final edit” of each job ensuring the ticket has all the required information for billing
- Continuously sit, stand and/or walk
- Conduct job service checks for jobs that have been out for 30 days or more
- Frequently talk, hear, and use hands
What you bring
high school
dispatch
leadership
collaborative
integrity
mapping
- 1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities
- Strong leadership skills to ensure drivers’ compliance with direction and assignments
- Basic understanding of the geographical area and mapping programs to facilitate efficient routing
- High School Diploma or Equivalent
- High integrity and a strong work concept
- Proven ability to work collaboratively with others
- Strong work ethic with a professional, positive attitude
- Proficient with or able to quickly learn dispatch and record-keeping systems.
- High degree of energy, self-motivation, and flexibility
- Occasionally lift up to 25 pounds
- Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.
- Ability to work independently with little instruction and adapt to change at a fast pace and under pressure
- Excellent communication and time management skills
- Paid Time Off & Paid Holidays
- Health Savings and Flex Spending Accounts Available
- Benefits-eligible 1st of the month following hire.
- All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
- Company paid 50k in basic life insurance.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be performed depending on the level and position offered.
Company
Overview
- has built a reputation as a leader in delivering safety solutions across critical sectors.
- was founded with a focus on industrial and construction safety and quickly expanded to serve diverse industries, including energy, marine, and utilities.
- has a deep understanding of high-risk environments and is synonymous with providing workforce safety services for large-scale infrastructure projects.
- typically manages safety on major industrial plants, energy projects, marine operations, and transport infrastructure.
- specializes in sectors like heavy civil engineering and energy, focusing on preventing accidents and ensuring safe working conditions.
- has a track record of collaborating with large corporations to mitigate risks on complex, high-stakes projects.
- Valuing safety above all else, making sure it’s ingrained in every aspect of our work.
- Acting with integrity and honesty, maintaining a high standard of ethics in all our dealings.
- Striving for excellence in every task and committing to continuous improvement.
- Working as a team, leveraging each other’s strengths to achieve our common goals.
- Being dedicated to providing high-quality service and solutions that exceed customer expectations.
2030 Target
Net Zero Emissions
Committed to achieving carbon neutrality by 2030 through strategic operational changes and improvements.
- We focus on improving energy efficiency across all operations and have already made significant strides in reducing energy consumption.
- We prioritize sourcing materials and equipment from sustainable suppliers that align with our environmental values.
- We actively work to minimize waste and maximize recycling across all sites.
40% Leadership by Women
Gender Representation
The company maintains a gender-diverse workforce with significant representation of women in leadership roles.
- Implement hiring practices that ensure equal opportunity for all candidates, regardless of gender, ethnicity, or background.
- Support employee-led groups that promote inclusion and celebrate diversity within the company.
- Provide regular diversity training to ensure all employees understand and contribute to an inclusive workplace.
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