Intern, End User Computing

Description

• Generate reports to analyze the service activities and delivery KPI; brainstorm ideas to enhance service delivery
• Install and configure computer hardware / software to user’s devices (laptops etc); troubleshooting technical issues (i.e LAN/Wifi etc) if any
• Partner with external vendors to ensure optimal use of the system functions and that their services meet our business requirements
• Provide face-to-face and/or remote user training and IT support to local and overseas business units
• Manage stock inventory and assist with the purchase of IT equipment
• Monitor, conduct routine maintenance as well as perform system changes and development to IT systems, hardware, network and business applications (including products & solutions) to ensure optimal service operations
• Support digital & technology projects and initiatives as per organization’s direction

Requirements

• Good verbal and written communication skills.
• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications
• Good working knowledge and experience in managing Office365 and Azure
• Good understanding of mobile / smart devices, Android and iOS
• Basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.
• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business
• Background in Information Technology or equivalent

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance