Senior IT Support Specialist

Description

• Preserve The Entrepreneurial Spirit
• Collaboration: Work cross-functionally, asking thoughtful clarifying questions to ensure a clear understanding of objectives and deliverables.
• Process Improvement: Identify areas for efficiency and automation in IT operations, implementing solutions to enhance service delivery.
• Documentation: Develop and standardize IT processes, creating clear, actionable documentation to streamline team workflows.
• Technical Support: Act as a senior helpdesk technician, addressing complex issues and serving as an escalation point for technical problems.
• Project Execution: Lead IT projects from inception to completion, ensuring all goals are met on time and within scope.
• System Administration: Maintain and manage IT systems, including O365, Slack, Kandji, ticketing systems, and automation tools.

Requirements

• Excellent problem-solving skills and the ability to ask thoughtful clarifying questions to ensure thorough understanding.
• Strong background in system administration and IT infrastructure management.
• Experience in creating and maintaining technical documentation.
• Demonstrated ability to work autonomously and deliver projects from start to finish.
• Proven experience as a Senior Helpdesk Technician or similar role.
• Practice Adaptability
• Operating Systems: MacOS, Windows 11, Windows servers

Benefits

• 10 Company Holidays
• Parental Medical Leave
• Health Savings Account (HSA)
• Paid Time Off (PTO)
• Child Bonding Leave
• Pet Insurance
• Medical Coverage
• Short-Term Disability (STD)
• Employee Discount
• 401K Plan
• Dental Coverage
• Bereavement Leave
• Flexible Spending Accounts (FSA)
• Vision Coverage
• Prescription Drug Plan
• AFLAC Plans (Accident and Critical Illness Plans)
• Life Insurance
• Corporate Annual Profit Sharing
• Long Term Disability (LTD)
• Competitive Salary

Training + Development

Interview process

Visa Sponsorship

Security clearance