Design Consultant

Description

In this role, you will be responsible for delivering an amazing client experience through the sales, design and installation phases of Planterra’s Interior Landscape projects. You will travel to your client locations to review, design and understand their needs and wants.

• Creates eye-catching, thoughtful, and accurate visuals to communicate design to client. Working knowledge of Adobe InDesign and/or Photoshop preferred. Hand sketches may also be incorporated—whatever it takes to communicate and sell the design! Creative Director will help determine necessary visuals as needed.
• Performs interior landscape client site visits to discuss client’s design and budget, takes measurements and photos of the space, and gathers information to create a design presentations. Candidate must thrive in a fast-paced work environment and be willing and able to be on the road several days each week visiting project locations and meeting with clients (mostly in Southeast Michigan).
• Provides outstanding customer service at all times and gives excellent communication to both clients and colleagues.
• Manages thorough ongoing client communication via phone, email, text, and in person meetings, updating customers during sales, purchase, and installation process.
• Works with Operations department to prepare for installation of design projects, updating Job File and providing photos, plans, and notes to make sure the installation goes smoothly.
• Works with Service Manager to coordinate transition from installation phase to service phase of project and communicate any issues with service quality reported by client to Service Manager immediately.
• Presents designs and proposals to clients, enthusiastically communicating design intent, incorporating client feedback, and honing design details to quickly close sale.
• Attends project installations and directs placement of material with Operations department. Communicates with clients on site during installation and performs walk-throughs with client near end of the installation to ensure satisfaction. Facilitates client introduction to Service Manager.
• Attends weekly Operations and Sales/Design department meetings.
• Stays abreast of trends and new products in Interior Landscape industry and strives to always learn more and improve design and sales skills.

Requirements

• Previous sales experience is a required, preferable B2B sales.
• Able to work in a fast-paced environment with managing multiple projects at the time.
• Software skills with project management software such as Asana, Trello, Monday or Airtable is required.
• Willing and able to be on the road multiple days/per week to visit project locations and conduct onsite visits with clients (mostly in Southeast Michigan).
• High School Diploma required, Associate Degree or higher is preferred.
• Creates design proposals for interior landscape projects, utilizing Planterra’s templates and brand standards and guidelines. Basic Microsoft Excel skills are necessary. Understanding of workflow software such as Aspire is preferred.
• Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization. Strong interpersonal skills, proven ability to work well in team, as well as with internal and external clients
• This role requires local travel and significant amounts of time in the field in a wide variety of environments. Time at construction or installation sites, both indoors and outdoors, including time in hot, humid, cold, and/or rainy environments may be required. In addition, this role will spend time in an open office environment and a significant amount of drive time on the road every week.
• Working knowledge of Adobe InDesign and/or Photoshop preferred.
• Ability to provide high level customer service to both clients and colleagues.
• General design experience is a preferred. Experience in design (architecture, interior design, landscape design, etc.) or construction management preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance