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Buildings & Communities Manager
Pegasus Homes
Managing a regional portfolio of later living developments, ensuring building compliance, managing on-site teams, and delivering positive customer experiences.
13d ago
£45,000 - £55,000
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Crowthorne, England, United Kingdom
Onsite
Company Size
173 Employees
Service Specialisms
Property Development
Design
Construction Services
Project Management
Consulting
Sector Specialisms
Residential
Role
What you would be doing
budgeting
site mobilisation
compliance
procurement
customer support
team management
- Working alongside finance, input into budgets and operational expenditure for area developments, producing quarterly reports, inputting into the year end accounts and communicating to home owners as required.
- Lead on the mobilisation process to ensure our new sites are ready on time, home user guides have been developed and communicated and team members have been effectively trained so that the operation runs smoothly once our sites are live.
- Ensuring building compliance for each development within the area, ensuring all documentation is kept up to date against both regulatory and statutory requirements and effective reporting is undertaken and delivered.
- Work with our procurement team on procuring services, agreeing the scope of works and reporting on quality of service provided by contractors.
- Handle customer complaints/queries in a timely manner and in line with our customer complaints policy and support the team with other complaints and issues.
- Work collaboratively with the sales team to ensure customers, homeowners and tenants are satisfied with their Pegasus Homes journey, their homes and their communities and have a positive ongoing relationship with us.
- Managing customer complaints and managing difficult conversations
- Management of your area team to ensure consistency of approach from recruitment of new employees through to undertaking annual appraisals, putting in place development plans/opportunities, performance management, and ensuring collaboration and sharing of knowledge between team members.
- Contribute to generating new ideas and commercially viable concepts to improve our customer journey.
What you bring
irpm
service charges
site inspections
driving licence
leadership
commercial awareness
- Property related qualification such as IRPM
- Experienced in the management and delivery of comprehensive and transparent service charges
- Experience in conducting site inspections, ensuring Health & Safety regulations are adhered to and having a good working knowledge in building maintenance systems
- Full UK driving licence and own vehicle is essential.
- Extensive leadership experience, leading a team across multiple sites
- Confident and commercially aware with excellent communication skills
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
- telephone screening
- in-person interview
- potential online assessment
Information not given or found
Security clearance- criminal record check (dbs)
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Company
Overview
2019 Founded
Year of Establishment
The company was established in 2019 through a merger of several retirement-focused organizations.
2,500+ Homes
Properties Across UK
The company has developed over 2,500 homes spread across 50 different locations in the UK.
1,200 Apartments
Later-Living Units
Over 1,200 apartments designed for later-living have been delivered in 26 communities.
300+ New Homes
Upcoming Developments
Six new build-to-rent schemes are in development, set to deliver over 300 new homes from 2024.
- Creating spacious, design-led later-living communities where wellness, independence, and communal connections are integral.
- Delivering residential later-living and bespoke retirement developments in desirable English locations.
- Shifting focus to full build-to-rent options for the 60+ market, offering flexible, maintenance-free living.
High internal hire rate
Employee career progression
The company demonstrates a strong commitment to internal talent development by maintaining a high internal hire rate for open vacancies.
- Build a strong business through sustainable growth.
- Respect our social and physical environments.
- Act with uncompromising honesty and integrity in everything we do.
- Value and develop employees’ diverse talents, initiative and leadership.
- Earn the respect of customers with innovative technology and superior delivery, quality, value, and service.
- Flexible work arrangements, enhanced maternity/paternity benefits, extra annual leave, paid voluntary leave, discounted gym memberships, subsidised cinema tickets.
- Trust, transparency, honesty, humility—encouraging openness, personal responsibility, and authentic contribution.
- Ongoing learning opportunities, apprenticeships, support for professional accreditation, and internal development programmes.
Heating bills 59% cheaper
New homes vs. older properties
High EPC-rated homes feature well-insulated walls, high-performance glazing, and modern low-energy appliances, resulting in significantly reduced heating costs.
Eight ESG themed groups
Comprehensive sustainability oversight
The company's Environmental, Social, and Governance strategy is managed through eight focused sub-groups, covering key areas like climate, energy, carbon, circularity, biodiversity, and transport.
- Commitment to reducing carbon emissions by building on brownfield sites and integrating environmental risk management into land acquisition, construction, and supply chain.
- Compliance with evolving Building Regulations to ensure higher energy efficiency and better insulated homes.
- Trust + Transparency = Diversity + Inclusion—foundation of open communication and responsibility.
- Encouraging employees to bring their whole authentic selves to work and celebrating individual perspectives and experiences.
- Internal hire rate reflects inclusive promotion practices—not tokenism but merit-based growth.
- Gender-related data not publicly disclosed.
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