Generateservicetickets to complete product repairsand offer warranty serviceMonitor and audit delivery of products ordered
Oversee compliance of all company policies (Red Carpet Program/Dust Policy, Uniform Policy, Jobsite Branding Policy, Company/OSHA Safety Policies, Fleet Safety Policy) for all Production roles in your region.
Monitor Operations reports to manage and improve operational workflows.
Review all jobs in the backlog and assist with getting them installed.
Build customer loyalty and maintain a high-level view of the entire customer support process.
Monitor back charges to installation crews.
Maintain a detailed understanding of products and services.
Manage, support, and train all Production staff.
Recruitment, hiring, and onboarding of all Production staff.
Work withtheWarehouse supervisor todevelop andmonitorinventory control, donations,mismeasures,andre-orders.
Manage& improve operational workflows and reports for Production.
Manage collections and Accounts Receivables and work with the CFO if legal action is needed.
Evaluate team performance and KPIs todeterminestaffing needs.
Manage budget requirements for Installer Labor.
Fulfill all emergency tarp requests.
Manage and approve all Production & Services expenses.
Review, monitor, respondto, and documentin CRMGuild Quality Surveysand Contact Us responses.
Onboard subcontractors to maintain proper install capacity .
Manage, hire, and train service technicians.
Develop and manage scalable KPIs for each function of the Production staff.
Requirements
communication
installation
organization
client service
data entry
presentation
Ability to effectively communicate both verbal and written in a professional manner.
Strong communicationand mediation skills.
Thorough knowledge of the installation process.
Ability to learn and use new software quickly.
Demonstrated organization and time management skills, which include the ability to multi-task and perform multiple tasks simultaneously while maintaining thoroughness and precision.
Excellent client service skills.
Excellent data entry skills.
Experienced in presenting to groups.
Strong product knowledge.
Ability to develop and adapt to new processes.
Skilled in reading, writing, and understanding documents, including instructions and safety rules.
Dependable and punctual.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded 1945
Year Established
The company has been in operation since 1945, building trust and expertise over decades.
79M Annual Revenue
Revenue_generated
The company generates an estimated $79 million in annual revenue, supporting a wide customer base.
90K+ Projects Completed
Projects Delivered
Over 90,000 projects have been completed, showcasing the company's extensive experience and reliability.
Typical projects blend essential trades—roof replacement, siding and window installations, bath and door remodeling—under one trusted roof.
Its standout strength lies in offering turn‑key solutions: clients can upgrade multiple systems in a single, hassle‑free engagement.
Although traditional at its core, the firm has kept pace with modern finance by offering competitive loan rates and flexible payment plans.
Culture + Values
Integrity
Passion
Respect
Creativity
Building trust and peace of mind for customers through cutting-edge solutions to enhance their lives long-term.
Approaching each job with the same dedication as if working on one's own home.
Commitment to quality materials, professional installation, and a customer-first approach.
Creating a seamless experience by refining in-home presentation, delivery, installation, and customer service processes.
Environment + Sustainability
30% Less Energy Cost
Energy Efficiency
Vinyl siding helps reduce heating and cooling costs by better regulating indoor temperatures.
300% More Impact Resistance
Home Durability
Siding panels offer superior durability compared to uninsulated options, enhancing safety and longevity.
Offer energy-efficient vinyl siding that can reduce heating and cooling costs by better regulating indoor temperature
Implement waste segregation, recycling of materials and proper disposal of non-recyclables on job sites
Inclusion & Diversity
4.1/5
Diversity & Inclusion Rating
Reflects the company's commitment to fostering a diverse and inclusive workplace environment.
4.3/5 vs 3.5/5
Employee Approval Ratings
Women and men have shown notably different levels of approval for the company's inclusion efforts.
3.9/5
Glassdoor Culture Score
An external assessment of the company's culture and values, as rated by employees on Glassdoor.
3.9/5
Senior Management Approval
Reflects the level of trust and satisfaction employees have in their senior leadership team.