Production Manager

Description

• Generateservicetickets to complete product repairsand offer warranty serviceMonitor and audit delivery of products ordered
• Oversee compliance of all company policies (Red Carpet Program/Dust Policy, Uniform Policy, Jobsite Branding Policy, Company/OSHA Safety Policies, Fleet Safety Policy) for all Production roles in your region.
• Monitor Operations reports to manage and improve operational workflows.
• Review all jobs in the backlog and assist with getting them installed.
• Build customer loyalty and maintain a high-level view of the entire customer support process.
• Monitor back charges to installation crews.
• Maintain a detailed understanding of products and services.
• Manage, support, and train all Production staff.
• Recruitment, hiring, and onboarding of all Production staff.
• Work withtheWarehouse supervisor todevelop andmonitorinventory control, donations,mismeasures,andre-orders.
• Manage& improve operational workflows and reports for Production.
• Manage collections and Accounts Receivables and work with the CFO if legal action is needed.
• Evaluate team performance and KPIs todeterminestaffing needs.
• Manage budget requirements for Installer Labor.
• Fulfill all emergency tarp requests.
• Manage and approve all Production & Services expenses.
• Review, monitor, respondto, and documentin CRMGuild Quality Surveysand Contact Us responses.
• Onboard subcontractors to maintain proper install capacity .
• Manage, hire, and train service technicians.
• Develop and manage scalable KPIs for each function of the Production staff.

Requirements

• Ability to effectively communicate both verbal and written in a professional manner.
• Strong communicationand mediation skills.
• Thorough knowledge of the installation process.
• Ability to learn and use new software quickly.
• Demonstrated organization and time management skills, which include the ability to multi-task and perform multiple tasks simultaneously while maintaining thoroughness and precision.
• Excellent client service skills.
• Excellent data entry skills.
• Experienced in presenting to groups.
• Strong product knowledge.
• Ability to develop and adapt to new processes.
• Skilled in reading, writing, and understanding documents, including instructions and safety rules.
• Dependable and punctual.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance