Product Specialist

Description

The Product Specialist is responsible for supporting the Machinery Sales Division through effective product administration, data analysis, coordination with internal departments, and supporting the sales team in achieving monthly and annual targets. The role ensures smooth product operations, accurate reporting, customer support, and efficient workflow across sales, procurement, logistics, and finance. With at least 7 years of relevant experience, the Product Specialist contributes to enhanced operational efficiency and business performance.

• Maintain detailed logs of imported units, ensuring customs registration and documentation are consistently updated.
• Support the Product Manager and Division Head in achieving performance targets.
• Coordinate demo unit planning, scheduling, and delivery to customers.
• Assist in identifying operational challenges and provide recommendations for continuous improvement.
• Follow up with sales representatives to collect full payments for reserved/sold units in alignment with monthly targets.
• Support customer issue resolution by coordinating with relevant teams and ensuring customer satisfaction.
• Manage clerical, administrative, and secretarial functions to support the Product and Sales teams.
• Prepare official letters, memos, presentations, and documentation as required.
• Data analysis and reporting
• Maintain and monitor monthly stock reports and update product availability.
• Communicate regularly with Procurement, Purchasing, and Logistics departments to ensure smooth operations.
• Coordinate with the logistics team to plan, schedule, and supervise the loading and offloading of units.
• Support KAMs, AKAMs, and the Product Manager in meeting monthly and annual business goals.
• Manage weekly collections and follow up on outstanding payments.
• Coordinate and arrange business travel, including hotel bookings and flight arrangements.
• Handle a variety of administrative tasks to ensure seamless departmental operations.
• Analyze monthly and yearly gross and net income figures and prepare graphical reports for management review.

Requirements

Technical Skills

1. Business Administration (40%)

2. Data Analysis & Problem Solving (30%)

3. Performance & Team Coordination (30%)

• Strong communication and coordination skills
• Bachelor’s Degree in Business Administration, Marketing, Industrial Engineering, or a related field.
• Proficiency in documentation and record keeping
• Commercial awareness and negotiation skills
• Risk & compliance awareness
• Product and service knowledge
• Minimum 7 years of experience in product support, administration, or a similar role within a trading or machinery-related business.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance