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Customer Service Agent
Boral
Provide customer support for order processing, delivery tracking, and logistics coordination.
6d ago
Junior (1-3 years), Entry-level
Full Time
Townsville, Queensland, Australia
Office Full-Time
Company Size
16,000 Employees
Service Specialisms
Construction services
Engineering
Design
Project Management
Technical Services
Property Development
Sector Specialisms
Residential
Commercial
Infrastructure
Transport
Industrial
Energy
Water Resources
Heavy Civil
Role
What you would be doing
forward planning
logistics
resource allocation
customer relations
order entry
order fulfilment
- Forward planning to provide efficient and effective logistics and resource allocation
- Build professional relationships with customers and internal teams.
- Receive orders and enter them into our systems in a precise and agile manner (with training provided)
- Facilitate effective order fulfilment to maximise volume, profitability and customer service
What you bring
customer focus
detail-oriented
computer literate
communication
learning ability
vehicle tracking
- Enthusiastic customer focus, willing to be an integral part of a busy and efficient order-taking and distribution team
- Experience in a fast-paced environment with a strong attention to detail
- Computer literate
- Strong verbal and written communication skills
- Proven ability to learn and meet the challenges of an ever-changing environment.
- Understand production capabilities of the Boral plant and truck network Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems
- Access to a variety of support networks including Boral Employee Assistance Program
- Supportive and positive Team Environment
- Genuine career growth opportunities within Boral Australia
- Ongoing mentoring and guidance from outstanding industry leaders and colleagues
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1946
Year Founded
The company was established in 1946, marking the beginning of a legacy in construction materials and infrastructure development.
- The company provides essential products like cement, concrete, aggregates, and asphalt to key infrastructure projects.
- With a strong footprint across Australia and North America, they are pivotal in shaping modern urban landscapes.
- Typical projects include large-scale infrastructure, residential housing, and commercial developments.
- Renowned for expertise in heavy civil engineering and resource extraction, supporting industries worldwide.
- Operations span a broad portfolio, including quarrying, cement manufacturing, and ready-mix concrete supply.
- Instrumental in landmark projects, such as the Sydney Opera House and numerous iconic bridges and highways.
- Focus on product innovation, developing eco-friendly materials for sustainable building solutions.
- Safety: We look out for each other and are committed to zero harm
- Accountability: We own and deliver our commitments
- Teamwork: We trust and help bring out the best in each other
- Respect: We value others and treat everyone fairly
- Ambition: We always strive to be best in class in everything we do
2050 Net-Zero Target
Climate Commitment
Aims to achieve net-zero emissions by 2050, demonstrating long-term commitment to sustainability.
12-14% Emission Reduction
Scope 1 & 2 Targets
Intermediate goal to reduce absolute Scope 1 and 2 emissions by 12–14% by FY25 compared to FY19 levels.
2 Million tonnes Recycled
Construction Waste Reuse
Recycled and reused over 2 million tonnes of construction and demolition waste in FY23.
A$2.4M CCUS Grant
Carbon Innovation Funding
Secured a government grant of up to A$2.4 million for a pilot CCUS project at Berrima.
- First in global industry to align FY30 science-based Scope 1&2 targets with 1.5 °C pathway via SBTi and UNFCCC Race to Zero
- Low-carbon concrete (ENVISIA®, Envirocrete® Plus, Envirocrete®) reduces embodied carbon by 30–50%
- Targeting 100% renewable electricity for non-kiln operations by 2025
- Pilot carbon capture, use and storage (CCUS) at Berrima, funded up to A$2.4 million govt grant
- Advocacy and alignment with regulatory mechanisms: CBAM, Safeguard reform, recarbonation strategies
14 Weeks
Paid Parental Leave
Company offers employees 14 weeks of fully paid parental leave to support new parents.
- Equal opportunity employer attracting and developing talent regardless of race, religion, sexual orientation, age, gender or disability.
- Committed to building an engaged, diverse and inclusive workplace where every person feels respected, connected and able to contribute to their full potential.
- Access to flexible vehicle financing, lifestyle discounts, EAP support, up‑skilling via Skillbuild
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