Associate Community Manager - The Mark Los Angeles

Description

• Ensure Landmark LEASE protocols are being practiced by all staff members
• Regularly walk the property to identify and address maintenance issues
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
• Document and address behaviors of residents that violate the law or the community lease agreement
• Ensure all data is accurately entered in Entrata, resulting in quality follow-up
• Maintain active and effective communication with residents, parents, and university personnel
• Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests
• Create and distribute the monthly newsletter and resident communications
• Assist in corporate projects as requested
• Participate in resident retention programs
• Ensure all social media channels are updated regularly to promote the property
• Prepare/monitor daily and weekly leasing reports in order to make pricing recommendations to ensure optimal rent growth
• Generate and track traffic of prospective residents by utilizing effective marketing techniques
• Maintain a clean and professional work environment
• Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow up
• Maximizes revenue and occupancy
• Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks
• Direct roommate mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
• Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues
• Identify and report safety and security risks to the Community Manager
• In the absence of the Community Manager, prepare and submit incident reports
• Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums
• Assist the Community Manger in creating and implementing a successful turn plan
• Ensure leasing staff complies with corporate procedures and government laws on Fair Housing
• Report time and attendance
• Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
• Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
• Ensure confidentiality of client, resident, and company information
• Attend and contribute to all staff meetings and any special or emergency meetings
• Operates marketing activities within the confines of the marketing budget, deviating only with prior approval
• Train leasing staff on how to market on campus and locations that students frequent
• Participate in all move-in and move-out related activities
• Assist the Community Manager in handling emergency situations in conjunction with the corporate team

Requirements

• Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information
• Understand and adhere to the Landmark Properties policies and procedures
• Manage time efficiently and effectively
• The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance