Associate Community Manager - The Mark Los Angeles
Landmark Properties, Inc.
Fully integrated real‑estate firm developing, constructing, acquiring, investing in and operating quality residential communities.
Oversee leasing, marketing, resident services, and daily operations of the community.
7 days ago ago
$30 - $30
Junior (1-3 years)
Full Time
Los Angeles, CA
Onsite
Company Size
1,400 Employees
Service Specialisms
Property Development
Construction Services
Sector Specialisms
Student Housing
Residential Communities
Multifamily Projects
Build-to-Rent Communities
Real Estate Development
Property Management
Investment Management
Construction
Role
Description
data entry
leasing reports
marketing plans
social media
resident communication
incident reporting
Ensure Landmark LEASE protocols are being practiced by all staff members
Regularly walk the property to identify and address maintenance issues
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
Document and address behaviors of residents that violate the law or the community lease agreement
Ensure all data is accurately entered in Entrata, resulting in quality follow-up
Maintain active and effective communication with residents, parents, and university personnel
Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests
Create and distribute the monthly newsletter and resident communications
Assist in corporate projects as requested
Participate in resident retention programs
Ensure all social media channels are updated regularly to promote the property
Prepare/monitor daily and weekly leasing reports in order to make pricing recommendations to ensure optimal rent growth
Generate and track traffic of prospective residents by utilizing effective marketing techniques
Maintain a clean and professional work environment
Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow up
Maximizes revenue and occupancy
Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks
Direct roommate mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues
Identify and report safety and security risks to the Community Manager
In the absence of the Community Manager, prepare and submit incident reports
Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums
Assist the Community Manger in creating and implementing a successful turn plan
Ensure leasing staff complies with corporate procedures and government laws on Fair Housing
Report time and attendance
Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
Ensure confidentiality of client, resident, and company information
Attend and contribute to all staff meetings and any special or emergency meetings
Operates marketing activities within the confines of the marketing budget, deviating only with prior approval
Train leasing staff on how to market on campus and locations that students frequent
Participate in all move-in and move-out related activities
Assist the Community Manager in handling emergency situations in conjunction with the corporate team
Requirements
lease knowledge
policy adherence
communication
time management
travel
Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information
Understand and adhere to the Landmark Properties policies and procedures
Manage time efficiently and effectively
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
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Company
Overview
15B Assets Under Management
Total Assets
The company manages $15 billion in assets under management, reflecting its significant presence in the student housing market.
97%+ Occupancy
Lease-Up Success
New developments consistently achieve over 97% occupancy rates within their first lease-up phases.
71,000+ Beds
Accommodation Capacity
The company has delivered over 71,000 beds across its portfolio, supporting student housing needs nationwide.
£5B Pipeline
Future Development
A £5 billion development pipeline signifies the company's ambitious growth strategy and expansion plans.
Born in Athens, Georgia in 2004, the company quickly carved a niche building off-campus student housing.
It combines in-house development, construction, acquisition, investment, and property operations under one roof.
Their projects span purpose-built student housing and emerging single-family/multifamily rentals.
Award-winning developments include national honors like CoStar, ENR, NAHB, and Best in American Living in student housing.
A bold expansion saw the opening of a London office, marking their push into UK and European markets.
Culture + Values
Landmark Thrives” – a structured program for employee education, training, and resources to improve engagement
Employee‑run ESG Committees empowered to identify and drive sustainability action across departments
Landmark Lifts – a financial literacy and credit‑building program for residents
Environment + Sustainability
2023
ESG Report Highlights
The company's latest environmental, social, and governance report emphasizes the implementation of sustainability initiatives to guide decision-making processes.
Environmental Stewardship is a core organizational priority within the company's four ESG pillars.
Employee-led ESG Committees are actively supporting the execution of sustainability action items.
Stakeholder engagement is extensive, involving residents, employees, and investors, and is fully aligned with the company's ESG strategy.
ESG initiatives are strategically integrated into both the company's business operations and investment strategy, with a strong emphasis on sustainability.
Inclusion & Diversity
Each community hosts one equity-focused event per semester as part of resident programming.
Landmark runs ongoing DE&I programming in every market via resident engagement.
Employee-run ESG Committees include DE&I considerations when identifying community events.
No public gender-specific statistics disclosed in available materials.