Senior Account Director

Description

As a Senior Account Director, you will lead and develop a high-performing client operations team, ensuring the successful delivery of all key client commitments and contractual obligations.

This role sits within Operations Management and is focused on driving strategic execution, operational excellence, and long-term value for large, high-profile accounts.

• Serve as a subject matter expert on core systems, processes, and operational delivery.
• Coordinate and secure resources needed to deliver key projects and build strategic operational plans.
• Influence and guide teams with both policy alignment and innovative thinking, to drive process improvements.
• Own and strengthen relationships with high-profile clients, identifying growth opportunities and improvements within existing accounts.
• Partner with senior sales leaders to define complex project requirements, design approaches, and investigate solutions to achieve optimal outcomes.
• Provide formal leadership and oversight to your team, including recruiting, onboarding, coaching, performance evaluations, and professional development.
• Improve and evolve methods, standards, and workflows within the operational discipline.
• Proactively identify and mitigate operational risks, developing and implementing timely action plans.
• Review service performance reports, ensuring SLAs are consistently met and exceeded.
• Resolve escalated operational or technical challenges, collaborating with senior internal stakeholders and cross-functional client teams.
• Manage daily team operations, setting schedules, assigning tasks, cross-training staff, and tracking departmental deadlines.

Requirements

• Proven people-management background in staffing, talent selection, training, development, coaching, performance measurement, and team retention.
• 5-8+ years of relevant operations, client account leadership, or program management experience.
• Demonstrate proactive problem-solving while understanding broader impacts across the department.
• Bachelor’s degree preferred OR a combination of education and experience will be considered.
• Strong leadership skills to motivate teams toward broad operational objectives, with cross-discipline and departmental impact.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance