DIRECTOR OF CLIENT SERVICES

Description

• Lead all outside and inside sales activities to include building strategic tools and related reporting mechanisms
• Oversight and ownership of the proposal management process providing governance and leadership concerning readiness, execution and proposal delivery
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Maintain records on contacts and promotional efforts made personally and by others and follows up on business opportunities at appropriate intervals
• Keep current on government regulatory agency guidelines and recommend policies and planning modifications to include recommendations for resources required for new and established market opportunities
• Prepare forecasts of prospective work for use by others in preparing work manpower requirements
• Lead branding efforts and enhance CERM’s visibility across target markets
• Oversee the preparation and periodically review of company collaterals (brochures, historical data, personnel resumes, etc.) for accuracy, effectiveness of presentation and update accordingly
• Monitor company’s client portfolio to ensure client satisfaction is maintained by developing strategic planning and engagement tools to ascertain CERM’s Client Relationship Management performance on marketing engagements, programs, and projects
• Develop and manage the organization’s annual marketing plan and pursuit budgets
• Develop and deliver marketing and communications strategies for the organization
• Oversee and enhance the company’s social media presence and reputation
• Gather and establish procedures for regularly collecting information on potential business opportunities, from within the corporation and from external sources
• Build and maintain strategic client and industry relationships to gather market intelligence and identify opportunities
• Assign responsibility for proposal preparation, and implement quality assurance protocol of all proposals before submittal to clients
• Oversight management of client and prospect pre-qualification and certification processes and procedures
• Oversee development of presentations to potential clients
• Recommend market strategies, potential areas for growth, and new policies or programs
• Organize and track corporate participation in technical, professional and association meetings
• Regularly participates in related industry organizations and conferences-preferably in a leadership and/or officer capacity

Requirements

• Demonstrate excellent communication and interpersonal skills
• Requires the ability to exert light physical effort including, but not limited to, lifting, carrying, pushing and/or pulling, etc. of objects and materials of light weight (generally 30 – 50 pounds and less)
• Must have demonstrated supervisory management skills
• 5-10 years of experience in technical services industry and managing marketing campaigns.
• Willingness to travel extensively to various meetings and project sites
• PMP Certification a plus, not required
• Must have experience working with Microsoft Office Suite - Outlook, Adobe Acrobat, Internet Explorer, MSWD, Excel and PowerPoint skills
• MBA a plus, not required
• Proven track record of success in senior marketing roles by demonstrated ability to increase market share in terms of revenue, sales, account management and client development.
• Marketing Certifications a plus, not required
• 5-10 years’ experience working with government contract proposals is desired
• Minimum of bachelor’s degree in Marketing, Communications, Journalism, or in a related field with clearly demonstrated business acumen
• Must have project management skills to manage, track and communicate status of multiple projects and tasks
• May involve extended periods of time in seated position and at a keyboard or workstation

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance