Telecom Technician Level 4

Description

• Provide daily status updates to the Service Manager for all projects that they are leading.
• Responsible for reviewing customer inquiries, specifications, and engineering data and recommending products and services to suit their requirements.
• Provide the highest quality of service possible to assure customer satisfaction.
• Lead verification/continuity testing.
• Prepare a Method of Procedure (MOP).
• Interact with people from all organizational levels, both inside and outside the company.
• Responsible for approving and completion of all work orders, expense reports, PM worksheets and any documentation as requested.
• Perform the following work operations or job activities without supervision or direction:
• Timely reporting of all activities including service reports, expense reports, and maintenance reports to the customer.
• Addition or removal of wiring and connections.
• In-process and final quality inspections.
• Provide work assignments to Skill Level 1, 2 and 3 Installers.
• Perform Site Assessments for new and existing DC Power Systems. Assessments define the necessary equipment, materials, and labor to fulfill the customer’s requests. The Assessments are provided to Account Managers and/or Sales Team in support of their project quotations.
• Troubleshoot and repair power system components by gaining a complete understanding of the electrical operation of the latest module technologies. Install DC Power System in customer locations.
• Being directly responsible for company assets, including a service vehicle, parts inventory, tools and test equipment.
• Analysis of job specifications and drawings.
• Addition or removal of common systems equipment hardware, including batteries.
• Supervise and complete Telecom Central Office, Headend, MTSO and/or Regen, Switchgear and/or UPS equipment / battery Installations.
• Supervise site Installation teams and/or Subcontractors.
• Perform preventive maintenance activities on critical power systems and equipment.
• Building strong relationships with customers by presenting a professional appearance, speaking positively about our company, our suppliers, and our fellow employees. Being sure to promote company products, suggestive selling and solving customer complaints and problems.
• Mark/correct office record drawings.
• Resolve job specification and/or drawing problems.
• Responsible to maintain all company vehicles, inventory, tools, and equipment

Requirements

• Willingness to work occasional overtime.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Power transition work (“hot ties”)
• Ability to adapt to a fast-changing environment.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Experience in material handling environment is preferred, but not required.
• Intermittent travel expected within designated territory, home most nights.
• Drivers must be able to obtain a CDL in order to drive commercial motor vehicles or combination vehicles weighing more than 26,000 lbs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Drivers must follow the DOT's HOS regulations.
• 5 years’ experience in lead technician role.
• Drivers must have a valid DOT medical card or the ability to obtain DOT medical card per DOT/FMCA guidelines during the hiring process. Drivers must continue to maintain their active medical card status throughout their employment.
• Ability to organize his/her own work and work independently, with limited supervision.
• *Valid driver’s license
• Drivers must be at least 18 years old to drive "Intrastate". Drivers must be at least 21 years old to driver "Interstate".
• First Contact Resolution
• 10+ years of technician experience with DC Power and/or UPS equipment is required.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Strong communication, problem solving, and analytical skills.
• Education: AAS Degree / Tech School or equivalent work experience.
• Drivers must have a valid driver's license at all times.

Benefits

• Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability coverage.
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.
• 8 paid holidays
• Full-time Employees receive 128 Hours of PTO Annually
• Competitive pay – Plus incentive opportunities and overtime potential!
• 401K with match
• At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

Training + Development

Interview process

Visa Sponsorship

Security clearance