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Leasing Professional - Promenade
Devco Residential Group
Handle apartment leasing, renewals, tours, and resident services to meet occupancy goals.
7d ago
$21 - $24
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Auburn, WA
Onsite
Company Size
200 Employees
Service Specialisms
Property Development
Construction Services
Project Management
Design
General Contractor
Sector Specialisms
Multi-family Residential
Affordable Real Estate
Property Management
Construction
Real Estate Development
Real Estate Consulting
Facilities Management
Sustainability Solutions
Role
What you would be doing
yardi updates
lead management
lease administration
apartment inspection
marketing support
resident services
- Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in.
- Maintain the healthy, safe, and presentable condition of the physical asset(s). Complete any cleaning efforts including sweeping, vacuuming, and sanitizing as needed.
- Properly maintain all resident files according to the Company’s policy, including daily cloud filing.
- Provide excellent customer service to all residents, prospects, and guests.
- Maintain a satisfactory closing ratio and shop program score as it relates to the Company’s goals and expectations.
- Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.
- Inspect apartment homes prior to resident move-in, ensuring apartments are in move-in ready condition.
- Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments and other general office duties as assigned.
- Successfully and promptly engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication, in accordance with company policies.
- Assist with the administration of lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
- Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
- Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
- Accurately record all traffic information daily.
- Follow the community’s established policies related to concessions, specials, and all other marketing programs.
- Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move-in process.
- Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal and pricing.
- Complete assigned tasks by the assigned deadlines and communicate any obstacles with your supervisor in advance.
- Ensure that the community and made-ready units meet the Company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touch up clean units as needed.
- Assist with the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications.
- Participate in the success of all resident events, community programing and local/non-profit programs.
- Work collaboratively and respectfully with peers, other team members and departments.
What you bring
u.s. eligibility
ms office
background check
english fluency
1 year
customer service
- Must be legally qualified to work in the U.S. meeting I-9 guidelines.
- Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
- Successful completion of background check and drug screen required.
- Must be able to speak, read and write English in a manner sufficient to carry out duties.
- Minimum 1 year of sales, customer service, or hospitality experience. Previous multifamily leasing experience preferred.
- Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
- High school education or equivalent required.
- Excellent written and verbal communication skills.
- Eligibility for a 30% housing discount consideration.
- Over 90% company paid medical benefits for employee coverage.
- Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
- Employee assistance program (EAP) with 24/7 counseling services.
- Discretionary bonus programs.
- Company-sponsored industry training and certifications.
- Healthcare and dependent care flexible spending accounts.
- Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
- 100% company paid dental and vision benefits for employee coverage.
- Up to 12 paid holidays each year.
- Best-in-class voluntary insurance benefits.
- 3 weeks of paid time off each year.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- successful completion of background check and drug screen required.
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Company
Overview
- Founded with a vision to redefine urban living through innovative development.
- Focuses on creating vibrant residential communities and mixed-use developments.
- Expert in transforming underutilized spaces into thriving, sustainable communities.
- Operates across key metropolitan areas, with a strong emphasis on community-centric designs.
- Projects span across residential, commercial, and retail spaces, blending functionality with style.
- Known for its expertise in urban development and building spaces that foster connections.
- A trusted partner in creating spaces that enhance lifestyles and promote long-term value.
- Innovation: Continuously push boundaries to bring creative solutions to the residential sector.
- Collaboration: Working together to deliver exceptional value, ensuring the success of all stakeholders.
- Accountability: Taking ownership of responsibilities to drive results and maintain trust.
- Customer Focus: Understanding and responding to customer needs to provide superior service and experiences.
- Sustainability: Creating environmentally conscious living spaces that benefit communities.
2050 Net Zero Target
Carbon Emissions Goal
Commitment to achieving net-zero carbon emissions by 2050.
- Incorporating high-efficiency systems and materials into residential properties.
- Prioritizing eco-friendly designs and practices throughout the development process.
- Reducing operational and development-related emissions.
- Employing strategies to reduce water consumption across all developments.
By 2025
Increasing Female Leadership
Aiming to enhance female representation in key leadership positions to foster gender balance and equitable opportunities.
- Committed to creating an inclusive workplace culture that reflects the diversity of the communities we serve.
- Implementing policies to ensure all employees have access to opportunities for growth and leadership.
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