Building Manager - 8 Water Street

Description

• Send ad hoc communications to Residents to ensure compliance with obligations of tenancy agreements.
• To ensure that all incidents with insurance implications are reported to the Insurance Department and to progress the insurance incident report procedures and to keep all the relevant parties fully informed of progress.
• Direct liaison and communication (ensuring exceptional levels of customer service) with residents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters. This includes regular residents' meetings to keep them informed on all aspects of management.
• Resolve issues by providing high quality solutions
• To control and monitor the waste disposal and recycling operation of the building to ensure that the highest standards of hygiene are maintained at all times and in accordance with the wider Vertus Management strategy.
• The appointment, monitoring and supervision of any authorised contractors instructed to carry out works on and around the development. Authorisation of payment and conflict resolution (including authorisation of instructions and invoices as appropriate within authorisation limits).
• Delivering effective service levels and acting as the representative towards Tenants and Clients as appropriate, ensuring all areas and aspects of the development are fully presentable, serviced and properly maintained. This includes building and maintaining working relationships with all Residents.
• The regular inspection and audit of all areas of the development, keeping detailed and accurate records of such. To include prompt rectification of cleaning and maintenance issues arising, or escalation of serious areas of concern and large works.
• Take responsibility for my own performance and look for ways to improve
• To liaise with the Estate Management team on the operation of the car park and storage lockers along with the infrastructure.
• Completion of thorough monthly inspection reports and audit of interim inspection reports as and when required.
• Provision of effective response to emergency queries out of normal office hours to include attending site if appropriate.
• To put in place and monitor effective procedures for the residential management team, including front of house services, supervision of contractors etc. in conjunction with the Vertus team (in line with CWML procedures where appropriate).
• To conduct routine bi-yearly visits to occupied apartments for the purpose of ensuring compliance with the obligation of tenancy agreements and action any maintenance issues or areas of concern.
• Effective cost and control review of expenditure and accounts, including presenting accounts and monthly budget reviews.
• To liaise with the Associate Director - Fire and Life Safety and the Manager – Operations & Facilities to ensure that the following procedures are implemented in accordance with the appropriate requirements:
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes
• Oversight of the customer portal and information screen in lift lobby through ensuring regular information is provided to residents, and that information displayed remains current and relevant. Management of this facility and the data displayed in line with the GDPR.
• To promote and implement sustainability initiatives as directed by the Canary Wharf Group.
• Oversee the end of tenancy process and deposit release ensuring the turnaround of apartments is dealt with efficiently to reduce void periods.
• Proactively suggest ways to improve our business and encourage others to share ideas
• Maintenance and testing of all fire and life safety equipment
• Supervision of the Residential Health and Fitness Facility, including supervision of relevant maintenance contractors, service providers etc.
• To manage the residential aspects alongside the estate, retail and commercial management teams and the Canary Wharf Contractors Limited team to provide a seamless service to residents.
• Management of inventory check in and check outs ensuring sufficient documentation of the condition of the apartments at the beginning and end of tenancies.
• Use knowledge to work effectively with suppliers / contractors to meet shared goals
• Direct supervision (where applicable) of the Concierge Team and Cleaning Staff including monitoring of on-going performance (in line with CWML requirements) – including night attendance on a regular basis for contact and audit of staff on unsocial shift patterns.
• Ensuring all Health and Safety obligations and Duty of Care are met effectively and that all routine checks are in place and carried out (to include regular auditing and setting of SLAs).
• Encourage inclusive networks and treat others with respect and fairness

Requirements

• Minimum of 2 year experience in a management position is essential.
• Knowledge of Health & Safety to include COSHH and RIDDOR and carrying out risk assessments.
• Knowledge of anti-discrimination & equal opportunity legislation. Excellent communication skills.
• Desirable to have IRPM level 1 or 2 / IRFM level 3 or ARLA Level 3. Basic knowledge of Building Management Systems.
• Compliance with current legislation and company requirements in respect of current “Health and Safety” Law.
• Compliance of conditions of the Buildings Fire Risk assessment
• Experience of monitoring expenditure and financial reporting for budgets.
• A willingness to undertake further training as required. Previous experience in High End Residential Property Management for a minimum of 2 years (or other relevant experience).
• A working knowledge of Health and Safety requirements and legislation.
• Confident in making decisions appropriate to the role
• Experience of budget management. Knowledge of Section 20 requirements.
• An understanding of the principal aspects of legislation relating to the management of Residential Property Law.
• A good overall education to ‘A’ Level / NVQ Level 3 or 4 standard or equivalent (to include English & Maths).
• An understanding complex legal documentation e.g. Leases.

Benefits

• Tenant Fire Safety Plan

Training + Development

Interview process

Visa Sponsorship

Security clearance