Network Technician

Service to others/customers. Listen to customers (internal and external), address their needs and concerns, and keep customers informed by providing status reports and progress updates.

Taking initiative. Respond quickly and appropriately to requests that come to you from internal and external customers. Assume you’re wholly responsible for owning an issue to its conclusion (including solving the problem or escalating it in a timely manner).

Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.

• Responding to emergency outages promptly
• Monitoring, investigating and retiring equipment alarms
• Working with Apogee on customer install activities as needed
• Providing exceptional service to customers
• Working with Apogee to coordinate client activities (e.g. move-in)
• Attending training events as required
• Working with Apogee to address end-user and network escalations
• Maintaining own schedule for onsite customer appointments within 24-48 hour SLA
• Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks)
• Generating reports as required
• Tracking and updating escalation tickets

Travel. You will have to travel occasionally to Austin, TX for training, projects, and other campuses to assist another department.

Technical aptitude. Pick up on technical things quickly, and you are good at learning new products and new technologies. This specifically includes: reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.

Physical requirements. You’ll use your hands to type, use power tools. You’ll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you’ll need to lift up to 75 lbs.

• Associate’s Degree in a technical field with 2+ years’ experience or Four-year degree in Technology field
• Experience with Cable TV “headend” equipment
• 2-3 years of customer support experience
• Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM
• Certifications such as Net+, CCENT, CCNA, CWTS
• Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts
• 2-3 years of help desk or technical support experience
• Experience with commercial-grade networking equipment

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.

• Competitive benefit packages
• Salary: $20-$30 per hour.
• Career development programs
• Thousands of LinkedIn Learning courses
• Peer recognition program
• Flexible working opportunities
• Maternity and Paternity leave