Communications Technician
Frontier Internet
Install, maintain, and repair fiber network equipment and services.
7 days ago ago
$74,000 - $95,000
Intermediate (4-7 years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Spencerport, NY
Field
Company Size
12,800 Employees
Service Specialisms
Internet Services
Fiber Optic Networks
Telecommunications
Broadband Solutions
Customer Support
Sector Specialisms
Residential
Commercial
Industrial
Utilities
Government
Energy
Infrastructure
Transport
Role
What you would be doing
equipment installation
network troubleshooting
cable repair
test equipment
tool operation
customer support
- Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data, and ancillary equipment and network services
- Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment.
- Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment
- Effects repairs and restores service outages. Performs cable pair recovery activity
- Works in buildings being constructed/renovated, manholes, rough terrain, traffic, aerial lifts, platforms, etc
- Interfaces with customer to further analyze installation and repair issues. Responds to inquiries and provides follow-up
- Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire
- Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action
What you bring
driver's license
test equipment
technician
problem solving
wiring diagrams
communication
- Ability to lift, carry, set-up, climb and take down ladders
- A valid driver’s license. Able to meet the medical and driver certification requirements as established by the DOT Federal Highway Safety Act.
- Able to operate test equipment such as VOMs, test sets, etc
- Ability to work under pressure in stressful conditions
- May be required to have experience in one or a combination of: Equipment Technician, Special Services Technician, Telecommunications Technician, T&P Technician, Cable Splicer, Systems Technician, Network Maintainer, I&R Technician, Cable Technician
- Requires alertness and attention to detail
- Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear
- Effects problem solving where appropriate
- Able to read and interpret architectural, electrical wiring diagrams
- Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pullbox covers, etc
- Must possess the ability to distinguish audible tones/levels
- Ability to work in confined areas
- Ability to climb poles/ladders
- Must possess the ability to perceive difference in colors
- Ability to communicate naturally and pleasantly over the telephone and/or in person
- Tuition Assistance Program
- 3 weeks of paid caregiver leave
- Personal & Work Life Balance Resources & Wellness Support Assistance
- Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours. Subject to scheduled and/or unscheduled overtime and call out
- 10 weeks of paid parental leave, & a phased return to work program for new parents
- Salary Range: $74,000 - $95,000
- Day one medical, dental, vision and prescription drug plan
- 401k match of 50% on 6% of eligible compensation
- Up to $10k in adoption program assistance
- 20 PTO (Paid Time Off) days + 10 paid holidays per year
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship is provided.
Information not given or found
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Company
Overview
Over 20 years
Operational History
The company has been providing services for over two decades, showcasing its experience and commitment to connectivity.
- Specializes in delivering service to underserved and rural areas where connectivity options are limited.
- Provides tailored solutions for both residential and business customers, focusing on reliability and speed.
- Invests heavily in expanding fiber-optic networks to provide cutting-edge broadband services.
- Notable for its commitment to improving internet access in remote and underserved regions of the U.S.
- In addition to high-speed internet, the company offers bundled services including voice and TV packages.
- One of the largest broadband providers in the U.S., with a growing presence in rural and suburban markets.
- “Hold your expertise lightly.” (Humility)
- “Seek first to understand.” (Curiosity)
- “Feedback makes us better!” (Constructive Feedback, Not Criticism)
- “I can’t solve it all; we’ll iterate together.” (Demonstrate a Growth Mindset)
- “Set world-class standards and seek every day to deliver radical value.” (Be Brave As You Seek Transformation)
- “Be your best self.” (Empowerment & Autonomy)
- “Assume generous intent and apply grace.” (Engage with Empathy)
- “Be intentional; move out and make something.” (Bias for Action)
2M Customers
Fiber Customers Reached
Achieved over 2 million fiber customers in 2023, solidifying position as the largest U.S. pure-play fiber ISP.
~1.3M Passings
Fiber Passings Added
Expanded fiber network by adding approximately 1.3 million new passings in 2023 as part of deployment strategy.
- Published greenhouse gas emissions baseline in 2023 to inform future reductions
- Issued first green bond financing in 2023 to highlight energy efficiencies of fiber network
- Launched 'Red Loves Green' fleet initiative, deploying EV installation vehicles
- Fiber technology cited as inherently more energy-efficient than copper alternatives
#1 Rank
Diversity Ranking
Recognized as the top-ranked company for diversity in Telecom/Broadband category by the California Public Utilities Commission.
- Committed to making DE&I “part of the company’s DNA”, not just rhetoric
- Leaders reflect workforce; workforce reflects customer base
- Every teammate valued and treated equitably in rewards, promotions, pay
- Inclusion defined as enabling employees to bring their ‘whole true self’ to work
- Established Supplier Diversity Council and supplier tracking for diverse‑owned businesses
- Gender representation unspecified–no public numeric breakdown available
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