Communications Technician at Frontier Internet in Spencerport, NY | USD74,000-95,000 | Kablio

Role

Description

equipment installation

network troubleshooting

cable repair

test equipment

tool operation

customer support

Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data, and ancillary equipment and network services
Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment.
Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment
Effects repairs and restores service outages. Performs cable pair recovery activity
Works in buildings being constructed/renovated, manholes, rough terrain, traffic, aerial lifts, platforms, etc
Interfaces with customer to further analyze installation and repair issues. Responds to inquiries and provides follow-up
Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire
Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action

Requirements

driver's license

test equipment

technician

problem solving

wiring diagrams

communication

Ability to lift, carry, set-up, climb and take down ladders
A valid driver’s license. Able to meet the medical and driver certification requirements as established by the DOT Federal Highway Safety Act.
Able to operate test equipment such as VOMs, test sets, etc
Ability to work under pressure in stressful conditions
May be required to have experience in one or a combination of: Equipment Technician, Special Services Technician, Telecommunications Technician, T&P Technician, Cable Splicer, Systems Technician, Network Maintainer, I&R Technician, Cable Technician
Requires alertness and attention to detail
Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear
Effects problem solving where appropriate
Able to read and interpret architectural, electrical wiring diagrams
Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pullbox covers, etc
Must possess the ability to distinguish audible tones/levels
Ability to work in confined areas
Ability to climb poles/ladders
Must possess the ability to perceive difference in colors
Ability to communicate naturally and pleasantly over the telephone and/or in person

Benefits

Tuition Assistance Program
3 weeks of paid caregiver leave
Personal & Work Life Balance Resources & Wellness Support Assistance
Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours. Subject to scheduled and/or unscheduled overtime and call out
10 weeks of paid parental leave, & a phased return to work program for new parents
Salary Range: $74,000 - $95,000
Day one medical, dental, vision and prescription drug plan
401k match of 50% on 6% of eligible compensation
Up to $10k in adoption program assistance
20 PTO (Paid Time Off) days + 10 paid holidays per year

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no visa sponsorship is provided.

Security clearance

Information not given or found

Company

Overview

Over 20 years

Operational History

The company has been providing services for over two decades, showcasing its experience and commitment to connectivity.

Specializes in delivering service to underserved and rural areas where connectivity options are limited.
Provides tailored solutions for both residential and business customers, focusing on reliability and speed.
Invests heavily in expanding fiber-optic networks to provide cutting-edge broadband services.
Notable for its commitment to improving internet access in remote and underserved regions of the U.S.
In addition to high-speed internet, the company offers bundled services including voice and TV packages.
One of the largest broadband providers in the U.S., with a growing presence in rural and suburban markets.

Culture + Values

“Hold your expertise lightly.” (Humility)
“Seek first to understand.” (Curiosity)
“Feedback makes us better!” (Constructive Feedback, Not Criticism)
“I can’t solve it all; we’ll iterate together.” (Demonstrate a Growth Mindset)
“Set world-class standards and seek every day to deliver radical value.” (Be Brave As You Seek Transformation)
“Be your best self.” (Empowerment & Autonomy)
“Assume generous intent and apply grace.” (Engage with Empathy)
“Be intentional; move out and make something.” (Bias for Action)

Environment + Sustainability

2M Customers

Fiber Customers Reached

Achieved over 2 million fiber customers in 2023, solidifying position as the largest U.S. pure-play fiber ISP.

~1.3M Passings

Fiber Passings Added

Expanded fiber network by adding approximately 1.3 million new passings in 2023 as part of deployment strategy.

Published greenhouse gas emissions baseline in 2023 to inform future reductions
Issued first green bond financing in 2023 to highlight energy efficiencies of fiber network
Launched 'Red Loves Green' fleet initiative, deploying EV installation vehicles
Fiber technology cited as inherently more energy-efficient than copper alternatives

Inclusion & Diversity

#1 Rank

Diversity Ranking

Recognized as the top-ranked company for diversity in Telecom/Broadband category by the California Public Utilities Commission.

Committed to making DE&I “part of the company’s DNA”, not just rhetoric
Leaders reflect workforce; workforce reflects customer base
Every teammate valued and treated equitably in rewards, promotions, pay
Inclusion defined as enabling employees to bring their ‘whole true self’ to work
Established Supplier Diversity Council and supplier tracking for diverse‑owned businesses
Gender representation unspecified–no public numeric breakdown available

Articles

Careers at Frontier

Frontier's Network

Business Solutions

Role

Description

equipment installation

network troubleshooting

cable repair

test equipment

tool operation

customer support

Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data, and ancillary equipment and network services
Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment.
Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment
Effects repairs and restores service outages. Performs cable pair recovery activity
Works in buildings being constructed/renovated, manholes, rough terrain, traffic, aerial lifts, platforms, etc
Interfaces with customer to further analyze installation and repair issues. Responds to inquiries and provides follow-up
Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire
Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action

Requirements

driver's license

test equipment

technician

problem solving

wiring diagrams

communication

Ability to lift, carry, set-up, climb and take down ladders
A valid driver’s license. Able to meet the medical and driver certification requirements as established by the DOT Federal Highway Safety Act.
Able to operate test equipment such as VOMs, test sets, etc
Ability to work under pressure in stressful conditions
May be required to have experience in one or a combination of: Equipment Technician, Special Services Technician, Telecommunications Technician, T&P Technician, Cable Splicer, Systems Technician, Network Maintainer, I&R Technician, Cable Technician
Requires alertness and attention to detail
Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear
Effects problem solving where appropriate
Able to read and interpret architectural, electrical wiring diagrams
Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pullbox covers, etc
Must possess the ability to distinguish audible tones/levels
Ability to work in confined areas
Ability to climb poles/ladders
Must possess the ability to perceive difference in colors
Ability to communicate naturally and pleasantly over the telephone and/or in person

Benefits

Tuition Assistance Program
3 weeks of paid caregiver leave
Personal & Work Life Balance Resources & Wellness Support Assistance
Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours. Subject to scheduled and/or unscheduled overtime and call out
10 weeks of paid parental leave, & a phased return to work program for new parents
Salary Range: $74,000 - $95,000
Day one medical, dental, vision and prescription drug plan
401k match of 50% on 6% of eligible compensation
Up to $10k in adoption program assistance
20 PTO (Paid Time Off) days + 10 paid holidays per year

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no visa sponsorship is provided.

Security clearance

Information not given or found

Company

Overview

Over 20 years

Operational History

The company has been providing services for over two decades, showcasing its experience and commitment to connectivity.

Specializes in delivering service to underserved and rural areas where connectivity options are limited.
Provides tailored solutions for both residential and business customers, focusing on reliability and speed.
Invests heavily in expanding fiber-optic networks to provide cutting-edge broadband services.
Notable for its commitment to improving internet access in remote and underserved regions of the U.S.
In addition to high-speed internet, the company offers bundled services including voice and TV packages.
One of the largest broadband providers in the U.S., with a growing presence in rural and suburban markets.

Culture + Values

“Hold your expertise lightly.” (Humility)
“Seek first to understand.” (Curiosity)
“Feedback makes us better!” (Constructive Feedback, Not Criticism)
“I can’t solve it all; we’ll iterate together.” (Demonstrate a Growth Mindset)
“Set world-class standards and seek every day to deliver radical value.” (Be Brave As You Seek Transformation)
“Be your best self.” (Empowerment & Autonomy)
“Assume generous intent and apply grace.” (Engage with Empathy)
“Be intentional; move out and make something.” (Bias for Action)

Environment + Sustainability

2M Customers

Fiber Customers Reached

Achieved over 2 million fiber customers in 2023, solidifying position as the largest U.S. pure-play fiber ISP.

~1.3M Passings

Fiber Passings Added

Expanded fiber network by adding approximately 1.3 million new passings in 2023 as part of deployment strategy.

Published greenhouse gas emissions baseline in 2023 to inform future reductions
Issued first green bond financing in 2023 to highlight energy efficiencies of fiber network
Launched 'Red Loves Green' fleet initiative, deploying EV installation vehicles
Fiber technology cited as inherently more energy-efficient than copper alternatives

Inclusion & Diversity

#1 Rank

Diversity Ranking

Recognized as the top-ranked company for diversity in Telecom/Broadband category by the California Public Utilities Commission.

Committed to making DE&I “part of the company’s DNA”, not just rhetoric
Leaders reflect workforce; workforce reflects customer base
Every teammate valued and treated equitably in rewards, promotions, pay
Inclusion defined as enabling employees to bring their ‘whole true self’ to work
Established Supplier Diversity Council and supplier tracking for diverse‑owned businesses
Gender representation unspecified–no public numeric breakdown available

Articles

Careers at Frontier

Frontier's Network

Business Solutions