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Credit Controller
International Workplace Group Plc
Manage customer accounts and collect overdue payments for enterprise solutions.
12d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Leeds, England, United Kingdom
Hybrid
Company Size
10,000 Employees
Service Specialisms
Office space
Coworking
Meeting rooms
Virtual offices
Workspace recovery
Membership
Sector Specialisms
No specialisms available
Role
What you would be doing
collection tracking
performance targets
portfolio management
payment automation
dispute resolution
account reviews
- Keep track of progress in the designated collection system
- Deliver against a set of agreed performance targets
- Explain due dates, late payment policies, and service agreement terms as appropriate
- Manage a portfolio of Enterprise Solution accounts, actively collecting payments from customers with overdue invoices.
- Assist the Corporate Credit Manager in devising and executing the Enterprise Collection Strategy
- Drive customers to sign up for automatic forms of payment (direct debit, credit card)
- Answer account queries and take responsibility for resolving disputes by engaging front and back-office teams to ensure that concerns are actioned correctly
- Work with regional/local management and use knowledge of established corporate operating procedures to make sound business decisions regarding issue resolution.
- Attention to detail: Ensures that all relevant details are accurately assessed when performing account reviews and drafting communications.
What you bring
credit control
microsoft office
accounting
commercial awareness
bilingual
team builder
- Strong credit control skills, including clear communication, assertiveness and persuasiveness in negotiation, fast responses, quick thinking, objection handling and the ability to remain flexible and calm under high pressure.
- Solid organisational skills, including the ability to manage complex caseloads through to completion and prioritise and multitask in a demanding environment.
- Team builder. Recognises the importance of the team.
- Embraces change: Understands the dynamic nature of the organisation and is committed to adapting to changing priorities.
- Basic knowledge of light accounting tasks (performing statement of accounts reviews, etc.)
- Commercial awareness: Understands the impact of financial performance on business results and how own actions impact the bottom line.
- Good communicator: Demonstrates good two-way communication skills.
- A high level of competency in a market-specific local language (written and oral) with the ability to conduct business conversations and correspondence in English.
- Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$3.7B Revenue
Annual Revenue
Generates nearly $3.7 billion in annual revenue, showcasing strong financial performance.
300,000 Employees
Global Workforce Impact
Secured major deals serving 300,000 employees at NTT and 95,000 at Standard Chartered.
4,000 Locations
Global Presence
Operates over 4,000 locations across 120 countries under leading workspace brands.
$19M Net Profit
Financial Performance
Achieved a net profit of $19 million in 2024, reflecting profitability and growth.
- Founded in Brussels in 1989 by entrepreneur Mark Dixon after struggling to find small-quality office space.
- Listed on the London Stock Exchange in 2000 and rebranded as IWG in 2024 with dual headquarters in Switzerland and Jersey.
- Generates nearly US$3.7 billion in annual revenue, with US$510 million operating income and US$19 million net profit in 2024.
- Operates over 4,000 locations across 120 countries under brands like Regus, Spaces, HQ, Basepoint and Signature.
- Delivers flexible work solutions—from hourly coworking to long-term leases—to startups, SMEs and global enterprises.
- Expanded aggressively into suburban and transport-hub locations, pioneering work-on-the-go from airports and rail stations.
- Survived Chapter 11 restructurings during past downturns and emerged stronger, leading the post-COVID hybrid workspace boom.
- A culture of collaboration and innovation is fostered.
- Flexible, dynamic environments are created to enable people and businesses to thrive.
- The diverse needs of customers are valued, with a focus on providing them with the tools they need to succeed.
- All actions are conducted with integrity, aligning with core values.
- Continuous improvement is prioritized, with a focus on enhancing the customer experience.
2040
Net Zero Target Year
Aiming to achieve Net Zero carbon emissions.
- Committed to reducing environmental impact through energy efficiency and waste management.
- Focus on implementing sustainable solutions in their global real estate portfolio.
- Offer eco-friendly office spaces promoting low-carbon footprints in the workplace.
- Dedicated to sustainable sourcing and reducing non-renewable resource consumption.
- We are committed to creating an inclusive and diverse workplace where everyone can succeed.
- Promotes equal opportunities for all employees, regardless of gender, ethnicity, or background.
- Set clear targets to improve gender diversity at all levels of the organization.
- Works to ensure gender parity in leadership positions and offers mentorship programs to support diverse talent.
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