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Digital Consulting Client Engagement Manager - 1898 & Co. (Phoenix)
Burns & Mcdonnell
Drive digital consulting sales, solutions, and client relationships for electric utilities.
3d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Phoenix, AZ
Office Full-Time
Company Size
13,500 Employees
Service Specialisms
Engineering
Construction Services
Project Management
Consulting
Architecture
Design
Technical Services
Turnkey
Sector Specialisms
Aviation
Commercial, Retail & Institutional
Environmental
Government & Military
Manufacturing & Industrial
Mining & Minerals
Oil, Gas & Chemicals
Power
Role
What you would be doing
client relationships
solution development
technology deployment
sales funnel
account planning
technical support
- Developing customer relationships and winning work.
- Effectively present consulting services and solution offerings to prospects and existing customers virtually and in person.
- Establish and maintain long-term business relationships.
- Developing solutions that lead to results with business impact.
- Advancing organization goals and growth.
- Drive account discovery planning activities for technology solutions in assigned accounts.
- Partner with internal teams to provide technical support in larger work engagements.
- Lead customers through the full sales process while engaging others in the business unit to support as needed.
- Follow through on quarterly financial goals – Building and advancing opportunities through the sales funnel, Customer satisfaction and repeat business.
- Process Improvement by review of sales processes, proposal processes, and identifying areas to improve for existing offerings.
- Support quarterly strategy reviews with a data-driven approach to evaluating the market and effectiveness of current plans.
- Target specific clients identified along with identifying specific clients' target penetration strategy.
- Working with clients to deploy/integrate/adopt operational technology platforms.
- Champion the value of technology innovation for customers with internal teams.
- Regular review and iteration on service offerings message to align with customer needs and improve market penetration.
- Maintain accurate sales funnel data and achieve strategic targets.
- Preparing solutions focused on service definition and growth.
- Maintain up-to-date product knowledge and participate in ongoing training.
- Manage and interpret customer requirements and properly set customer expectations.
- Lead the positioning of service offerings, including collaborating with internal (and/or external) partners on the development of a strategic plan, target customers, and tailored offering collateral.
- Lead the adaptation of standard value propositions, templates, and guides to support the effective communication of capabilities and delivery of projects.
- Partner with broad sales team to position in new accounts and grow existing accounts.
- Position for and prepare responses to RFIs and RFPs.
- Leverage existing customer relationships inside the company to generate warm leads.
What you bring
electric utility
transmission planning
enterprise it
bachelor's degree
project management
7 years
- Knowledge of Electric Utility Industry as it relates to technology services and implementation in Transmission Planning, Distribution Operations, managing capital projects, grid management systems, data management services and geospatial services.
- Ability to teach technical concepts and a passion for continuous learning.
- Combination of technical skills and business acumen applied to solve complex customer challenges.
- Ability to work and communicate with technical and non-technical customers.
- Consulting experience and ability to manage Technology Implementation projects within IT and OT space of Utility Clients.
- Knowledge of enterprise IT architecture and the ability to implement them across many tools & platforms.
- Business aptitude and negotiation skills.
- Travel: 25%
- Strong interpersonal and relationship-building skills.
- Understand the customer’s technology footprint, strategic growth plans, business drivers, technology strategy, and competitive landscape.
- Previous roles that engaged with external customers in a consulting capacity.
- Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology or related field. Additional applicable years of experience may be considered in lieu of the degree requirement.
- Ability to adapt to changing environments and make timely decisions.
- Critical thinking and prioritization of resources to provide the most value to customers.
- Strong leadership, project management, time management, and problem-solving skills.
- Minimum 7 years of related experience (3 or more years identifying and implementing solutions for broad technology systems is preferred).
- Excellent written and oral communication skills.
- Contracts and commercial acumen to achieve strong financial results.
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Interview process
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Company
Overview
1898 Founded
Year of Establishment
The company was established in 1898 by two Stanford engineers to address early city water and sewer challenges in Kansas.
$7 Billion
Annual Revenue
By 2023, the company achieved $7 billion in revenue, managing nearly 19,000 projects across various industries.
#1 Ranked
ENR Ranking
The company is ranked #1 in data-center and power engineering by ENR, highlighting its leadership in mission-critical infrastructure.
- The firm grew steadily from municipal roots, evolving into a global design‑build leader with integrated engineering, architecture, and construction services.
- Headquartered in Kansas City, it has expanded its operations to more than 75 offices worldwide, including locations in the US, Canada, UK, UAE, India, and the Middle East.
- It specializes in sectors such as water, power, transportation, aviation, manufacturing, and oil & gas, undertaking projects ranging from airports to chemical facilities.
- Its full‑service model encompasses consulting, design, procurement, construction, and commissioning, ensuring seamless project delivery from concept to operation.
- The company is 100% employee‑owned, following a significant employee buyout in the 1980s that redefined its trajectory.
- We are committed to delivering an exceptional client experience by upholding the highest standards of safety, quality, and integrity.
- We foster a culture of collaboration, where teamwork and communication drive results.
- We are passionate about providing innovative solutions to our clients' challenges.
- We value continuous improvement and hold ourselves accountable for the success of our projects.
- We believe in a work environment where employees can thrive personally and professionally.
- We are dedicated to making a positive impact in the communities where we live and work.
Net Zero by 2050
Emissions Target
Committed to achieving net zero emissions by 2050.
50% Reduction by 2030
Emissions Goal
Aims to reduce Scope 1, 2, and 3 greenhouse gas emissions.
17% Emissions Reduction
Achievement in 2022
Reduced Scope 1 and 2 emissions compared to baseline levels.
- Actively involved in designing and implementing renewable energy projects to help clients achieve their sustainability goals.
- Offers energy-efficient solutions that reduce emissions and operational costs for clients.
25% by 2030
Target for women in technical roles
The company aims to increase the percentage of women in technical roles.
25% workforce
Women representation
The workforce currently comprises 25% women.
- Committed to creating an inclusive environment where employees feel valued and empowered.
- Has a comprehensive mentorship program aimed at increasing leadership representation of underrepresented groups.
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