HVAC Truck Based Technical Team Lead Chiller (Union)

Description

• Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency.
• Ensures high levels of customer satisfaction Meets regularly with customer to become familiar with operating problems.
• Manages assigned work to meet a professional level of execution, on-time and to the customer
• Ensures ultimate customer satisfaction levels with assigned customers
• Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate
• Communicates with customer upon arrival and before leaving the work site.
• Provides safety awareness and instruction to subcontractors on Johnson Controls work sites
• Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation
• Regularly provides input on development and training needs of the branch
• Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems
• Provides safety leadership and instruction to all Technicians.
• Adheres to all Johnson Controls and customer safety standards.
• Provides consultant level services for customers related to building system repairs and enhancements
• Completes all training and certifications as required by the company
• Assists with the identification of material needs required for service delivery
• Escalation points on technical issues and provides on-the-job training for other technicians
• Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs
• Assists management with assuring proper field operational disciplines of other Technicians are followed

Requirements

• Viewed as an expert in given field by both employees and customers
• Effective interpersonal skills to represent the company to customers and other outside contacts.
• Recognized as a Leader by peers while being a coach and mentor within the branch.
• Able to explain technical information to technical and non-technical people.
• Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
• In addition to the technical requirements of the given field, Technical Team Leads need experience where strong leadership activities have been demonstrated.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance