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Meter Service Supervisor
Veolia
Supervision and management of meter services for the New York Division of Veolia Water
16d ago
$73,000 - $89,000
Intermediate (4-7 years)
Full Time
West Nyack, NY
Field
Company Size
215,000 Employees
Service Specialisms
Water Treatment
Wastewater Treatment
Operations & Maintenance
Capital Program Management
Design‑Build‑Operate
Asset Management
Spare Parts & Consumables
Digital Monitoring & Hubgrade
Sector Specialisms
Municipal
Industrial
Energy
Water
Utilities
Government
Automotive
Food & Beverage
Role
What you would be doing
meter testing
project management
backflow certification
meter installation
compliance programs
field supervision
- Manage the annual meter testing program mandated by the NYS Public Service Commission (PSC) for Veolia Water New York, Inc. and submit results to the PSC on a quarterly basis.
- Work closely with all meter contractors to meet project objectives timely, track project completion and drive positive results.
- Complete backflow certification in New York State and effectively manage Veolia’ cross connection control program to ensure backflow devices for all customers meet regulations of NY State.
- Manage the installation of meters for new properties and work closely with the New Business and Planning Departments to ensure customer needs are met timely.
- Work closely with Human Resources and Collective Bargaining Union Representatives as it relates to employee/disciplinary matters or concerns.
- Assist, as needed, with coverage of the Customer Service Department in Veolia Water New York, Inc. companies.
- Manage the yearly compliance meter change programs, developing plans to complete the required annual work, including but not limited to customer contacts, appointment schedules, meter orders, and resolving field related issue(s) timely.
- Daily reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or other programs.
- Manage the meter reading schedules and staff to ensure all cycles are read timely and within appropriate bill windows in CC&B while minimizing estimated reads for the NY Division.
- Schedule and supervise daily field work and field staff including weekly field visits to ensure all field staff members are following all safety standards, as well as, optimally routing their work orders to ensure efficiencies.
- Manage call escalations for customers with appointments, and scheduling conflicts.
- Direct supervision of union workforce.
- As requested, manage other initiatives such as, but not limited to, Strategic Metering, Advanced Metering Infrastructure and Automating Work Order Management.
- Budgeting for Meter Service operations.
- Manage all daily / weekly / monthly INCOME controls for auditing purposes for all meter departments/BU’s.
- Work closely with the Non-Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives.
What you bring
technical expertise
bachelor’s degree
leadership
nys regulations
meter testing
customer service
- Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance.
- Bachelor’s Degree or 5 years of experience managing a team.
- Incumbent must have a passion for serving customers and providing an exceptional customer experience.
- Knowledge of NYS Regulations, meter testing and NY Sanitary Code.
- Leadership qualities needed to motivate and direct staff.
- Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions.
- Ability to multitask, handling multiple deadlines and projects.
- New York State Backflow Testing Certification (not required for employment).
- Knowledge of field service/metering operations.
- Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public.
- Computer skills are required.
- Strong oral, written, and interpersonal skills.
- Valid Driver’s License.
- Familiarity with computer applications i.e. Excel, Word, CC&B, Clevest, Infor, PeopleSoft, and Google applications etc.
- Plumbing experience is a plus, but not required.
- Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- drug testing
- credit check
- criminal background check
- reference check
Company
Overview
€44.7B Revenue
Annual Revenue
The company generates significant revenue annually, reflecting its extensive operations and global reach.
3,800 Plants
Water Treatment Facilities
Operates a vast network of water treatment plants, ensuring clean and accessible water resources.
42 TWh Energy
Energy Managed
Manages a substantial amount of energy, highlighting its role in sustainable energy solutions.
60M Tonnes Waste
Waste Handled Annually
Efficiently handles a large volume of waste annually, showcasing expertise in recycling and waste management.
- Born as a water services pioneer in 1853, evolved into a global environmental leader.
- A major merger with Suez in 2021 solidified its global presence and service capabilities.
- They act to protect the environment and foster sustainable development for all.
- They are committed to respecting and fostering human rights across all their activities.
- Their ambition is to develop the full potential of their people, nurturing diverse talents and helping them grow in an environment of mutual respect and accountability.
- They are an innovative and responsible company, constantly pushing the boundaries of their industry to develop new solutions.
- They foster a culture of collaboration, transparency, and respect, guided by their ethical values and a commitment to the greater good.
100 million tons
Annual Waste Recycling
Commitment to recycling 100 million tons of waste every year as part of its sustainability efforts.
70 million people
Clean Water Access
Providing clean water access to 70 million people globally, improving quality of life and health outcomes.
30% reduction
CO2 Emissions Target
Aim to reduce CO2 emissions by 30% by 2030, measured against 2015 levels, to combat climate change.
50% renewable energy
Energy Production Goal
Targeting to generate 50% of global revenue from renewable energy sources by 2030.
- Proposed circular economy solutions to reduce resource consumption and promote recycling.
30% Goal
Gender Equality Target
Aiming for 30% women in senior leadership positions by 2025.
47% Employees
Female Representation
47% of the workforce consists of women.
35% Board
Women on Board
35% of the Board of Directors are women.
- Focus on promoting diversity through internal programs and recruitment practices.
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