Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Report building incident following with set escalation channels with measures and solutions
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
When necessary, raise risks to Workspace Experience Site Lead for further investigation
Interacting with the Housekeeping vendor, collecting all documents from the vendor for compliance audit
Preparing the Daily/Weekly and Monthly reports
Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions
Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace
Managing Soft services related operations
Implementation of service task, procedures, and policies
Work with all related parties on timely delivery of all services
Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs
Ownership of the Day to day administration, including reports generation of the stocks tracker.
Implement service tasks, procedures and policies and measure performance
Taking facility rounds and find out snags and raising tickets for the same
Interfacing with the pest control for carrying out the pest control activities at the facility.
Follow up and close the tickets logged
Coordinate, manage and oversee vendors to perform a wide range of workspace-related services
Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
Involve in Vendor staff Training & Development.
Conduct data analysis report when necessary
Provide comprehensive workspace management for the office premises
Requirements
hospitality experience
hotel management
analytical
problem solving
team leadership
customer service
Open to new ideas & willing to challenge status quo
Ability to manage conflict and balance between client and firm requirements
Hospitality / IFM experience of 2 + years or Freshers with Degree/Diploma in Hotel Management or related field.
Analytical, proven ability to solve problems using a quantitative approach
Ability to interact with a wide range of client staff, including senior levels
Strong analytical, organization and administration skills
Proven ability to employ holistic approaches and looks at long term solutions
Cost saving mind-set that drives value for service as every level
Self-motivated and confident
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Proven ability to manage multiple and complex operational matters on a daily basis
Works well with diverse teams from various countries/cultures
Natural communicator who enjoys engaging at all levels
Added benefit would be experience specifically in Housekeeping, detail oriented with good eye for detail
Good verbal and written communication skills as well as presentation skills
Capacity to deal with ambiguity and solve complex problems effectively
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Be able to resolve problems or improve operations
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
The company is known for its innovative solutions in real estate technology and sustainability.
Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
JLL has pioneered the integration of data-driven insights into real estate decision-making.
The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
Notable for its long-standing history, JLL continues to shape the global real estate landscape.
Culture + Values
Integrity, teamwork and ethics in all of our actions
Respect for people, their contributions and personal growth
Customer-driven focus with a commitment to excellence
Commitment to sustainability and the environment
Innovation and creativity in everything we do
Building strong relationships and trust with our clients, partners, and communities
Environment + Sustainability
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
Implementing green building certifications for managed properties, such as LEED and BREEAM
Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
Inclusion & Diversity
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
Dedicated programs for advancing women’s leadership and mentorship.
Partnerships with external organizations to promote gender equality in real estate.
Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.