Wholesale and Metering Administrator

Description

• Liaise with multiple Wholesale Service Desks for all administrative requirements and changes to ensure accounts are billed accurately
• Investigate accounts without meter readings and coordinate with internal and external parties to ensure readings are collected
• Resolve any issues that may arise from incorrect meter readings in a timely and effective manner and liaise with meter read contractors, the billing team and other internal stakeholders to resolve meter reading queries
• Maximise the number of meter reads received through planning, analysis and reporting
• Obtain wholesale feedback, ensuring updates to our systems are completed and providing feedback and resolution to our customers

Requirements

• Clear and concise communicator
• Experience in a Billing or Customer Contact setting
• Experience in using Microsoft Excel
• Customer Awareness including geographical appreciation
• Educated to GCSE grade A-C or equivalent in English and Maths

Benefits

• Financial support services
• Share-save Scheme
• A discretionary Bonus
• Cycle to Work Scheme
• Competitive Contributory Pension
• Wellbeing support programmes
• Generous holiday allowance plus bank holidays
• A range of Group Discounts

Training + Development

Interview process

Visa Sponsorship

Security clearance