Respond to customers enquiries in a professional manner.
Ensure that all customers receive timely updates on the resolution of issues and all communication is logged effectively.
With the use of specialist teams, help to diagnose issues and ensure that appropriate steps are taken to resolve them to the satisfaction of client and company
Train and guide staff to ensure that excellent customer service is provided at all times
Deal with any escalated issues that cannot be resolved by junior staff members
Helping to develop an existing team which will grow in line with the expansion of the region
This is a fast paced role and would suit someone who is organised and has a clear approach to problem solving.
Experience of working within the property industry in a customer services or customer relations is preferred, though consideration would be given to anyone who gained experience in a transferable sector.
Excellent written and verbal communication skills are essential and candidates should have a demonstrable desire to deliver outstanding levels of customer service.
To aid their expansion, they are looking to add an experienced Head of Customer Care to a growing region.