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Service Coordinator
Landmark Aquatic
Coordinate service work and billing for commercial aquatic solutions provider
13d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Glendale, AZ
Office Full-Time
Company Size
128 Employees
Service Specialisms
Design
Construction services
Engineering
Project Management
Consulting
Sector Specialisms
Commercial Aquatic Facilities
Water Parks
Swimming Pools
Aquatic Facility Design
Aquatic Facility Construction
Aquatic Facility Renovation
Aquatic Facility Restoration
Aquatic Facility Maintenance
Role
What you would be doing
warehouse oversight
customer support
invoice resolution
financial assistance
collection support
service calls
- Oversee warehouse processing & ordering
- Anticipate customer needs, be able to redirect angry customers through listening and providing solutions
- Resolve customer conflicts with invoicing
- Represent the service department by assisting with AR, AP, payroll questions and all other departments as needed
- Assist with AR collections
- Meet accounting deadlines for month-end
- Answer heavy volume of incoming calls for the Service Department
- Adopt one call does it all i.e.; set up new customer, take payment etc.
- Invoice all service work
- Approve all Vendor Invoices
- Ensure work for current month is billed accordingly
- Think outside the box to streamline processes
- Provide exceptional customer service
- Assist Service Manager with technicians & service reports
- Set up service calls
What you bring
aquatics industry
microsoft office
problem solving
multi-task
attention to detail
customer relationships
- Aquatics Industry knowledge
- Proficient use in Microsoft Office applications and ability to learn new systems as they evolve
- Ability to work in a high stress environment during busy season
- Comfortable with Mail Merge, label making and bulk postage meter
- Communicate effectively within various internal departments (Accounts payable and accounts receivable)
- Excellent problem solving skills
- Good attention to detail
- Must be able to multi-task; ability to work in a dynamic environment
- Ability to build and maintain customer relationships
- Seasonal overtime required
- On-boarding for new employees
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- customer conflict resolution
- ar collections
- employee on-boarding
- internal department communication
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Company
Overview
Since 1967
Years of Industry Experience
The company has been operating in the aquatic industry for over five decades, showcasing its extensive expertise and commitment to innovation.
$1B+
Project Value
Accumulated project value exceeds $1 billion, reflecting the company's significant impact and scale across the United States.
- Formed in 2023 through the merger of Westport Pools and Progressive Commercial Aquatics under Bow River Capital.
- Engaged in 460+ projects across more than 40 states.
- Offers a full range of services including design, engineering, construction, renovation, maintenance, and chemical automation.
- Expanded through strategic acquisitions of Spear Corporation in March 2024 and Commercial Pool Repair in August 2024.
- Known for projects such as municipal pools, educational and private club facilities, waterparks, deck renovations, ADA lifts, chemical systems, filtration, and heating upgrades.
- Partners with Life Floor in February 2025 to integrate slip-resistant surfacing into aquatic facilities.
- Operates from seven regional offices including Houston, Denver, Phoenix, and St. Louis, providing nationwide turnkey aquatic solutions.
- Commitment to building lasting relationships with clients
- Safety is a priority in all aspects of the work
- Innovation through creative problem-solving
- Continuous improvement in operations and customer service
- Accountability and integrity in all business practices
- Fostering a collaborative and respectful work environment
net-zero emissions
Climate Goal
Striving to achieve net-zero emissions by a specific year.
- Commitment to reducing environmental impact in all projects
- Adopting sustainable building practices wherever possible
- Implementation of energy-efficient technologies in aquatic systems
- Promoting water conservation practices in every aspect of operations
- Focused on creating a diverse and inclusive workforce
- Hiring practices that aim for gender equality and fairness
- Promoting a culture of respect, inclusivity, and equal opportunity
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