Warehouse & Customer Service Associate

Description

• Providing outstanding customer service to customers in-person, over the phone and via email.
• Accurately cycle counting inventory at the designated location
• Entering customer orders, searching for existing orders in our system, getting proper documents from the customer and shipping out all orders being pick up.
• Maintaining organized and clean warehouse operations
• Maintaining a safe environment at all times through regular cleaning, organizing, preventative and predictive maintenance and adherence to Vantage safety protocols.
• Placing orders for inventory as needed
• Managing and maintaining appropriate inventory levels
• Driving Ford Van and making deliveries and pick up from Vantage/Gal Astoria to Vantage/Gal Bronx
• Identifying and resolving customer issues related to product quality, pricing, delivery, usages, and loss.
• Establishing and maintaining consistent procedures for customers to receive their orders in a timely manner.
• Maintaining a list of money and checks given provided by customers.
• Utilizing ERP (Infor Visual) for inventory transactions, receipts, transfers, reconciliations, ensuring timely and reliable data in the system.
• Scanning all paperwork generated for the day into our system.
• Accurately filling customer orders from pick lists
• Learning part numbers and their functions.
• Acting as a partner to Vantage manufacturing sites in order to ensure smooth flow of jobs, orders and stock inventory between sites and RSC.
• Receiving all inventory into the designated location

Requirements

• Bilingualism (Spanish) is preferred
• Must have a valid driver’s licence
• Experienced user of Microsoft Office Products and able to quickly learn additional internal software tools (i.e. ERP, point of sale systems)
• Previous experience working in the elevator industry is a strong asset
• Minimum high school or GED diploma
• Ability to lift up to 50 pounds and capable of physical labor
• Ability to operate a forklift is preferred
• At least 1 year of experience in a warehouse or customer service focused role
• Ability to multi-task in a fast-paced environment and highly flexible

Benefits

• Paid Time Off (PTO)
• Medical/Dental/Vision/Life Insurance/HSA
• Tuition Reimbursement
• Commuter Benefits (NYC)
• Salary for New York based applicants: $19.00 - $23.00 per hour - actual compensation will be determined based on experience, location, and in keeping with local legislation).
• 401K (Company Match/Non-Elective)
• Employee Assistance Program (EAP)
• Works as part of a purpose-driven team fostering excellent communication and a supportive working environment

Training + Development

Interview process

Visa Sponsorship

Security clearance