Data Center Technician II

Description

• Log and document ADC production problems, including creating and managing incidents and providing after actions reports and recommendations.
• Perform facilities monitoring of the physical infrastructure of the data center for items such as power consumption, power outages, HVAC performance, humidity alarms, security cameras, UPS, fire systems, etc.
• Prepare for signature the decommissioning and surplus of equipment to ensure proper disposal in accordance with OIMT property management.
• Work with and propose to the Federal Data Center Manager on the design, improvement and implementation of ADC policy, processes, procedures and SOPs in writing and in the accepted OIMT format within an agreed upon timeframe.
• Perform some of the functions as outlined in Functional Area 1, Task 3 (systems administration task) as it relates to systems specific to the management of the datacenter infrastructure, security and access. The tasks will be consistent with position level.
• Document current procedures which relate to the management and operations of the ADC.
• Assist with system and data backups/restores, including media changes and transfers between sites.
• Create and update Standard Operations Procedure Manuals with updates to processes and procedures. Maintain Data Center Infrastructure Management (DCIM) data base of servers, infrastructure, POC information, etc.
• Deploy, and update other online operational reporting capabilities related to the ADC.
• Coordinate/manage media destruction including effective tracking.
• Monitor and manage ADC support systems and infrastructure for the following: problems, production scheduling, and control, report distribution, service level support, administration and controls, systems availability and backup recovery.
• Work with other staff in developing and documenting new procedures which relate to the management and operations of the ADC.
• Actively promote and comply with IT Services software, hardware and policy standards.
• Responsible for the collection/analysis, authoring, and communication of requirements with these entities.
• Assist with stores/spares management, including coordinating shipping and receiving with vendors and the loading docks.
• Investigate and ensure resolution of all ADC infrastructure problems.
• Data Center Technician shall ensure that all visitors sign in and are aware of and follow all OIMT and visitor policies and procedures.
• Create and maintain appropriate operational documentation to include: Maintain daily/weekly/monthly/quarterly/annually and other operations reports and generate as required or requested.
• Perform system and data backups/restores, including media changes and transfers between sites for systems they are directly responsible for administering and maintaining.
• Confer and coordinate with system manufacturer’s representatives to diagnose equipment problems as appropriate.
• Assists systems and programming personnel as requested.
• Open tickets for monitoring and outages, whether system or network related, and ensure tickets are assigned to the proper group(s) for resolution.
• Maintain inventory of data center infrastructure components, supplies, and will provide for transportation of equipment to various storage sites.
• Keep data center organized and clean and maintain a professional appearance at all times.
• Support would include (but not limited to): administration and configuration of datacenter infrastructure and support management systems.
• Coordinate/notify department and customers through IT Services Change
• Coordinate and manage the badging for the ADC and associated OIMT workspaces in accordance with OIMT policy and procedures.
• Perform Service Desk activities such as answering customer phone calls/emails/fax, after-hours from the regular scheduled Service Center support as described in the Functional Area 2 Task 1 (Service Center task). This is to provide a limited 24x7x365 Service Desk capability.
• Monitor and respond to environmental alarms generated from monitoring hardware and software tools that support cooling, Power equipment, Fire Alarms, etc.
• Collaborate and coordinate with customers for server, network, storage, and infrastructure equipment placement, installation, and provide maintenance and troubleshooting as required.
• Research and advise team of acquisition of computing, network/communications equipment as it relates to areas of expertise.
• Control for infrastructure and systems downtimes and maintenance windows. Monitor electrical power and conversion and distribution systems in ADC where/when applicable.
• The Data Center Technician shall provide support for the DOC, the ADC and all associated infrastructure components and processes to ensure that all software, hardware, and other infrastructure components are inventoried, monitored and maintained in accordance with OIMT standards
• Monitor, analyze, and run scripts for ADC support and infrastructure systems and components.
• Assists the Federal Data Center Manager with customer relationship management for OIMT and its internal/external Data Center customers.
• Escort visitors to include 3rd party vendors in the OIMT secure areas.
• Network monitoring and application/server monitoring shall be done via government supplied monitoring tools.
• Install/uninstall, troubleshoot/resolve power and network connections for server, infrastructure components, or systems.
• Coordinate and complete Break/Fix hardware replacement of data center components, including the use of computer aided diagnostics as appropriate.
• Create and support special reporting capabilities and interfaces to infrastructure monitoring/management systems.
• Monitor data center infrastructure, computer hardware and operating systems performance using support applications.
• Regularly verify functionality of key infrastructure and remote access systems.
• Assist with accurately documenting complex Storage Arrays and Local Area Network (LAN) fiber optic, as well as copper data communications, within ADC Assist with troubleshooting complex Storage Arrays and Local Area Network fiber optic, as well as copper communications connections, within ADC.
• Monitor and fulfil Service Desk tickets for operational requests in accordance with OIMT service management framework.
• Perform 24x7x365 monitoring for network resource outages and Enterprise/Data Center applications, servers, etc.
• Monitor and maintain document libraries.
• Identify recurring and potential operations problems in writing with analysis of alternatives, cost benefit analysis and return on investment.
• Troubleshoot and configure infrastructure, and systems parameters to maintain equipment viability.

Requirements

• Working knowledge on how to develop and document processes and project management documentation.
• Coverage for designated Data Center Operations are required 24x7x365 including Federal Holidays and weekends.
• Must possess exceptional customer service skills.
• Ability to perform work tasks with minimal guidance and attention to detail.
• Ability to perform work tasks with guidance. Attention to detail.
• Public Trust and/or government security clearance highly desirable.
• Must have ability to contribute in writing to team documentation, activities and processes.
• IT Infrastructure Library (ITIL) version 4, CompTIA A+.
• Minimum of one (1) year of related technical experience in supporting Information Technology environment and a managed computer room, facility or datacenter.
• Must be able to pass a full criminal record background check, to include a credit check and drug/alcohol screening.
• Communications, written or oral, must be articulate and professional.
• Associate's degree or combination of education and experience.
• Must be able to obtain a Government Public Trust clearance.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance