Junior AI Automation Specialist - Crossgate

Description

• Connect systems and data by supporting integrations between CRM, operational systems, and analytics tools; working with REST APIs, JSON, and webhooks under guidance; and monitoring workflows to help troubleshoot issues.
• Build and support automations by assisting in designing and implementing workflows in low-code platforms, helping automate manual processes across teams, and maintaining and updating existing automations, forms, and dashboards.
• Provide project and operational support by building or enhancing lead-handoff automations; supporting scheduling, routing, or capacity workflows; integrating AI into customer messaging or internal tools; creating or maintaining dashboards for operational insights; and streamlining onboarding, compliance, or payroll workflows to reduce repetitive processes from hours to minutes.
• Leverage AI tools by assisting in embedding AI/LLM (Large Language Model) capabilities into workflows, experimenting with new AI tools, sharing findings with the team, and helping measure performance and gather user feedback.
• Improve business processes by documenting processes, gathering requirements, identifying opportunities for automation with stakeholders, and supporting the standardization and scaling of workflows.

Requirements

• Bachelor’s degree preferred or 1-2 years relevant work experience.
• Basic understanding of APIs, JSON, and how systems connect.
• Exposure to low-code or no-code platforms (Make/Zapier/n8n, Power Automate, Airtable or similar)

Benefits

• HSA plan with company match
• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) plans with company match
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential
• Paid holidays and paid time off (PTO)

Training + Development

Interview process

Visa Sponsorship

Security clearance