Delivery Manager

Description

• Conduct weekly status meetings with client stakeholders and executive management.
• Periodically travel to client on-sites 20-30% of the time.
• Manage client escalations in a timely and professional manner, developing and communicating potential solutions ensuring client satisfaction and
• Collaborate with cross-functional sales, data, training, and product teams to deliver against defined project timelines.
• Stay up-to-date and enabled on ServiceTitan functionality and industry best practices to ensure you are able to discuss the workflows and their impact
• Act as a thought partner to senior leadership in the development and prioritization of long-term strategies to achieve successful client sentiment.
• Partner with your EICs to ensure that each phase of a client’s implementation is completed efficiently, thoroughly, and on-time, ensuring long-term
• Manage a team of Enterprise Implementation Consultants (EICs), each of whom closely drives multiple and concurrent implementation projects from
• Foster a collaborative culture across your team to facilitate growth.
• Host weekly one-on-ones with each EIC, providing them with guidance, coaching, career development planning, and creative solutioning to

Requirements

• Bachelor's Degree or equivalent professional work experience
• Ability to think several steps ahead and take proactive steps to address roadblocks and issues
• At least 7-10 years of relevant work experience that may include a combination of experience in managing a team of direct reports, owning client
• A proven track record of being exceptionally detail-oriented while managing multiple projects
• Experience as a collaborative team player always looking to help and enable others in the organization
• Knowledge of and experience with SmartSheet a plus (not required)
• Exceptional relationship-building skills and a clear view on what constitutes an excellent client experience and partnership

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

Training + Development

Interview process

Visa Sponsorship

Security clearance