Conduct weekly status meetings with client stakeholders and executive management.
Periodically travel to client on-sites 20-30% of the time.
Manage client escalations in a timely and professional manner, developing and communicating potential solutions ensuring client satisfaction and
Collaborate with cross-functional sales, data, training, and product teams to deliver against defined project timelines.
Stay up-to-date and enabled on ServiceTitan functionality and industry best practices to ensure you are able to discuss the workflows and their impact
Act as a thought partner to senior leadership in the development and prioritization of long-term strategies to achieve successful client sentiment.
Partner with your EICs to ensure that each phase of a client’s implementation is completed efficiently, thoroughly, and on-time, ensuring long-term
Manage a team of Enterprise Implementation Consultants (EICs), each of whom closely drives multiple and concurrent implementation projects from
Foster a collaborative culture across your team to facilitate growth.
Host weekly one-on-ones with each EIC, providing them with guidance, coaching, career development planning, and creative solutioning to
Requirements
bachelor's
smartsheet
7-10 years
detail‑oriented
team player
strategic thinking
Bachelor's Degree or equivalent professional work experience
Ability to think several steps ahead and take proactive steps to address roadblocks and issues
At least 7-10 years of relevant work experience that may include a combination of experience in managing a team of direct reports, owning client
A proven track record of being exceptionally detail-oriented while managing multiple projects
Experience as a collaborative team player always looking to help and enable others in the organization
Knowledge of and experience with SmartSheet a plus (not required)
Exceptional relationship-building skills and a clear view on what constitutes an excellent client experience and partnership
Benefits
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
Information not given or found
Company
Overview
$625 million raised
Initial Public Offering Financing
The company went public on December 12, 2024, raising $625 million and debuting with a significant stock surge on Nasdaq.
$62 billion processed
Annual Transaction Volume
By mid-2024, the platform processed over $62 billion in transaction volume, reflecting its scale and influence in the industry.
Launched a cloud platform in 2012 to modernize trades businesses.
Integrates scheduling, dispatch, CRM, invoicing, payments, marketing, and analytics into one system.
Supports both residential and commercial contractors in industries like HVAC, plumbing, electrical, pest control, and landscaping.
Expanded internationally with a development hub in Armenia and acquired companies like Aspire and Convex to enhance its platform.
Features include AI-powered tools ( Titan Intelligence ), integrated financing, mobile technician apps, and robust reporting.
Serves clients from single-location plumbing shops to large MEP contractors managing complex jobs.
Began as a summer project to help the founders' fathers' contracting businesses and grew into a public tech firm.
Culture + Values
Customer Obsession
Own It
Continuous Improvement
High Standards
One Team
Environment + Sustainability
2030
Net Zero Target
Aiming to achieve net zero emissions by the year 2030, demonstrating a strong commitment to sustainability and climate action.
Working to reduce operational carbon footprint
Focus on energy efficiency and reducing waste
Inclusion & Diversity
Fostering a diverse, inclusive culture where all employees are valued and respected
Ensuring equal opportunities for growth and advancement
Continuing to make measurable progress toward gender parity and diversity at all levels