Energy Specialist RES - Nottingham

As an Energy Specialist, you'll be part of our customer operations and have the most important job - wowing our customers. You'll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer's journey.

Provide exceptional customer service over the phone and via email

Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions

Support customers with everything from billing to meter exchanges, making our customers happy with every interaction

• Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions
• Provide exceptional customer service over the phone and via email
• Support customers with everything from billing to meter exchanges, making our customers happy with every interaction

Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back

Resilient and excited to tackle complex problems

Great communicator with strong English skills (written and verbal)

DBS check and right to work - for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system.

Confident in making decisions and embracing change

Previous customer service experience (don't worry if you're new to energy, we'll provide full training)

• Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back
• Confident in making decisions and embracing change
• Previous customer service experience (don't worry if you're new to energy, we'll provide full training)
• DBS check and right to work - for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system.
• Resilient and excited to tackle complex problems
• Great communicator with strong English skills (written and verbal)

It would also be great if you had

Contract options - we offer full-time (37 hours) and part-time contracts (minimum of 30 hours per week).

If you are invited to a Discovery Day, it will take place at our Nottingham City Centre hub. Should your application be successful, the initial 8 week training will also be conducted at our Nottingham City Centre hub, in which you will be expected to attend the office 3 times a week, with the other 2 days being remote. During this time you'll be fully equipped with the skills you'll need, and it is important that everyone is available for each day.

• Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday - Friday 9am - 5pm, and you'll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family.
• The starting salary for this role is £24,983. We're passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£26,856) with further opportunities to reach Expert and Guru levels, offering an earning potential of £36,651.
• Contract options - we offer full-time (37 hours) and part-time contracts (minimum of 30 hours per week).
• Did you know we've won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
• And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks' holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday.