Maintenance Manager - Brand-New, Lease-Up Apartment Community

Description

• Complete and or manage all community common area and resident service requests.
• Manage and complete all resident service and maintenance requests as required. Manage service requests and completion of such including completing work orders as assigned and as necessary.
• Monitor batteries for smart locks and proactively replace as necessary.
• Manage vacant apartment turn schedules.
• Manage equipment warranties and required follow-up.
• Punch walks on all make-ready units as well as manage quality assurance of all vendor turns.
• Provide leadership with the service team as needed or directed by the District Service Manager including interviewing, orientation, training and provide feedback to the District Service Manager on their performance.
• Purchase supplies and equipment to maintain appropriate levels of inventory working within the budget guideline and through Ops Technology.
• Manage and schedule the service support necessary to maintain the overall appearance, preventative maintenance, safety and OSHA/legal requirements to ensure the safety of residents and mitigate liability for the company.
• Lead, direct, and supervise the service team in their day-to-day functions if applicable.
• Provide superior customer service to internal and external customers.
• Manage execution of emergency repairs from within service team or from third-party service vendor.
• Manage and oversee pest control for all units holding third-party vendor accountable.
• Manage ROI installations to include administrative prep, vendor coordination, etc.
• Provide inspections to all fitness equipment to ensure safe operation.
• Complete Cap Labor forms.
• Training and mentor Service Technicians as needed
• Comply with all Company policies and procedures related to employment.
• Schedule and supervise contractors/vendors.
• Assist District Service Manager with reviewing and making Kronos timekeeping records for the service associates at the community.
• Manage, maintain, and report any amenity deficiencies to the Resident Services Manager and/or Community Director, whoever is designated as the property lead person.
• Manage pool logs for vendor compliance.
• Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community.
• Meet the service budget and manage the financial resources necessary to accommodate current and future maintenance and repair projects working within approved budget guidelines.
• Conduct weekly lighting inspections throughout the community, noting and resolving any issues per operational policy.
• Perform final walk for move-ins ensuring quality represents the company’s standard.
• Provide determination for interior vacant condition for items to be replaced, such as carpet.
• Perform pre- and post-move out inspections, documenting and taking/attaching photos of unit condition.
• Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
• Serve as point person for questions on programming of controlled access areas within the community.
• Utility management for vacant apartments to ensure energy efficiency.
• Conduct periodic inspections to assess effectiveness of policies and procedures and develop corrective action plans as needed.

Requirements

• Refrigerant (freon) usage and recovery log in compliance with Risk Management guidelines.
• Administrative skills: communication and organizational skills, as well as project management and time management skills
• Proficient in the use of application software and modern technology
• Minimum of three years’ experience supervising/managing associates
• High school or equivalent preferred
• Minimum of five years’ experience in building and mechanical maintenance including HVAC, plumbing, electrical, appliance repair, painting and drywall
• Valid driver’s license
• Extensive experience w/vendor management
• Certified Pool Operator (CPO) certification a plus
• Technical or vocational certificate and/or degree preferred
• EPA Type II or Universal certification preferred

Benefits

• Medical, Dental, Vision Plans
• Dependent Care Spending Account
• 401(k) Plan with company match
• Voluntary Cancer Insurance
• Lifestyle Spending Account
• Voluntary Long Term Care Insurance
• Supplemental Term Life Insurance
• Medical Flexible Spending Account
• Supplemental Short-Term Disability Insurance / AD&D Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance