Description

• Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site.
• Maximise customer revenue for service.
• Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability.
• Control expenses for service including commissioning.
• Manage and control approx. 100 work orders with an average value in the region of €300k per month.
• Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept.
• Ensure First Time Fix, promise date adherence, response times.
• Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer.
• Inform Service Supervisor of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.
• Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need.
• Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery.
• Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data.
• Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs.

Requirements

• Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet)
• Good IT skills, specifically in Microsoft Office
• Good interpersonal skills
• Influencing and negotiation skills
• Customer service skills and ability to develop strong customer relations
• Good knowledge of mobile and fixed equipment components and systems
• Minimum of 3 years’ experience in a technical or mechanical engineering role
• Gas & Diesel Engine product knowledge
• Planning and organising skills
• Attention to detail
• Ideally, Advanced level of engineering aptitude
• Foundational Engineering understanding and qualification
• Previous experience in a similar role within similar industry environment desirable
• Works well as part of a team

Benefits

• Annual Bonus
• You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.
• The additional benefits attached to this role include a generous reward scheme, up to 5% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
• 25 days annual leave + bank holidays (purchase additional 5 days holiday)
• Laptop and phone
• A competitive salary

Training + Development

Interview process

Visa Sponsorship

Security clearance