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Customer Service Representative(Account Management)
Precoat Metals
Customer service representative responsible for account management, sales growth, and customer satisfaction at the Jackson, MS facility.
22d ago
Junior (1-3 years)
Full Time
Byram, MS
Office Full-Time
Company Size
1,100 Employees
Service Specialisms
Metal Coating
Corrosion Protection
Metal Processing
Coil Coating
Manufacturing Services
Engineering Solutions
Custom Metal Coatings
Sector Specialisms
Appliance
Construction
Transportation
Container
Consumer Products
Role
What you would be doing
sales growth
sales projects
customer management
customer engagement
sales generation
logistics management
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales
- Assist in sales projects like price increases etc.
- Generate new & repeat sales by providing product and technical information in a timely manner
- Setup and maintain customer files
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
- Determine customer requirements and expectations in order to recommend specific products and solutions
- Follow company policies and procedures
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
- Identify trends in customer satisfaction or dissatisfaction
- Complete contact activity reports
- Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles
- Provide accurate information regarding scheduling and availability of items
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
- Present a professional image at all times to customers and vendors
- Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.
- Accurately process customer transactions such as orders, quotes or returns
- Obtain and provide accurate information relating to shipment dates and expected date of delivery
What you bring
communication
teamwork
microsoft
organization
telephone sales
problem solving
- Manage time effectively, meet personal goals and work effectively with other members of the team
- Superb communication and interpersonal skills
- Provide track record of consistently achieving or exceeding goals
- Superior customer service & selling skills.
- Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
- Customer focused with exceptional telephone sales ability
- Strong organizational skills with the ability to prioritize & multi-task
- Detailed oriented & able to work independently
- Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
- Must be able to work in a team-oriented, fast-paced, sales environment
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- company may conduct background checks to verify work experience, education, and other relevant information.
People also searched
Company
Overview
$700M Revenue
Annual Revenue
Precoat Metals generates $700 million in annual revenue.
$1.28B Acquisition
Acquisition Value
AZZ Inc. acquired Precoat Metals in a $1.28 billion deal.
98% VOCs
VOC Capture Rate
Closed-loop process captures 98% of emissions for environmental sustainability.
15 Coating Lines
Coating Capacities
Runs 15 coating lines to process millions of tons annually.
- A pioneer of coil coating technology with 13 facilities across its footprint.
- Enhances both performance and aesthetics of steel and aluminum products.
- Serves clients from builders and appliance makers to HVAC firms, container producers, and transportation OEMs.
- Projects include heavy-gauge coated steel for warehouses and components for stadiums and transit hubs.
- Known for decorative finishes like wood-grain, stone, and weathered effects.
- Blends precision engineering with vivid surface design.
98% VOCs Captured
Sustainable Manufacturing
A closed-loop coil coating system captures and converts 98% of VOCs into fuel, reducing environmental impact.
- Highly efficient supply chain logistics
- Innovative solutions for visual and tactile effects
- Shaping a stronger, more sustainable future
98% VOCs Captured
CO2 Reduction
Closed-loop coil-coating process captures and converts VOCs into fuel, reducing environmental impact.
10% Emission Reduction
Carbon Target
Aiming for a 10% reduction in Scope 1 and 2 emissions as part of the company's sustainability goals.
- Pre-coated metal products provide superior weather and corrosion resistance, extending lifecycle and reducing replacement needs.
- Products are often 100% recyclable and made with fully or partially recycled steel or aluminum.
- Centralized coil-coating operations reduce energy use, minimize VOC emissions, and use less paint compared with post-painting.
- No stated net-zero target date found.
Women Representation 89%
In Global Workforce
Over 89% of the global workforce comprises women, reflecting significant progress in gender diversity.
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