Description
yardi system
rent collection
maintenance support
tenant viewings
enquiry management
marketing campaign
You will working in a team to progress the tenancies for a residential development, handling the process from offer to move in alongside assisting with property management onsite ensuring all tenants are receiving an excellent tenant journey!
- Utilise Yardi property management system to record various transactions as required
- Comply with regular fire safety and health and safety standards
- Assist with move in and move out customer journey procedures
- Adhere to business operating processes, systems and standards
- Assist with the collection of rents, ensure collection and deposit on a timely basis
- Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the Resident Manager
- Utilise property management software to record transactions and run various operating reports
- Conduct viewings to prospective tenants
- Respond to email / phone enquires in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings
- Process and respond to lettings enquiries in a timely manner
- Assist with deposit protection scheme set up and releases
- Day to day assistance in management of preventive and reactive maintenance
- Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both our residents and our employees
- Process resident applications including completion of background and credit checks
- Assist with market surveys and “open houses”
- Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the resident managers in achieving leasing goals
- Implement and support the companies branded marketing campaigns
- Assist in undertaking scheduled flat inspections and recording of same
- Assist with preparation of check-in and check-out reports
- Update of weekly social media letting platforms (e.g. Rightmove, Zoopla, on the move etc.)
Requirements
customer service
communication
it
social media
financial management
tenancy progression
You will need to have a service oriented approach so that resident issues can be dealt with in a timely and positive manner. The right candidate must possess the ability and skills required to maintain a fantastic level or service and focus on direct let opportunities. A positive attitude towards a changing and fast based environment is essential. The right person needs to be commercially savvy, enthusiastic, engaged and friendly with the residents.
- Strong Customer Service background
- Excellent written and spoken communication
- Organised, meticulous and tenacious
- Previous BTR/Lettings/Tenancy Progression experience required
- Ability to think on their feet and make considered decisions with a common-sense approach
- IT literate and Social Media savvy
- Strong financial management skills
Benefits
Salary: £30,000 to £32,000 plus 10% discretionary bonus
Working Hours: Monday to Friday 8am to 5pm OR 9am to 6pm, Saturdays on rota with a day off in lieu
BTR Leasing Administrator - Southall - £30,000 to £32,000 + 10% Bonus
Training + Development
Information not given or found
