Regional Facilities Manager

Description

• Lead and support new store openings from pre-construction hand over.
• Keep asset registers updated and highlight asset risks and opportunities.
• Vendor management of technical and cleaning services.
• Ensure Regional Management processes and procedures are documented and kept up to date.
• Compile reports with supporting data for key decisions for Client review.
• Visit stores where critical issues are disrupting business continuity.
• Attend final hand over meetings for new and refurbished stores.
• Identify Best Practises across stores and Vendors and present these back to the client and work on the implementation process.
• Troubleshoot and resolve service delivery issues when they arise.
• Maintain helpdesk, asset registers, Shared Drive and O&Ms to reflect all stores and refurb activity.
• Maintain the quality and standards of FM delivery via an agreed audit process.
• Training and coaching of coordinators.
• Manage and monitor vendor performance in line with agreed SLAs/KPIs.
• Support the delivery of FM services with site/vendor visits when required.
• Take responsibility for store refits and store closures.
• Carry out 4 audits a year to the key stores in the portfolio.
• Take ownership and action to support service co-ordinators’ escalations.

Requirements

• Service provider experience preferred
• Experience in the Retail Sector
• Experience of managing supply chains and small/medium projects in the Americas
• Experience of FM help desk software such as Service Channel
• Previous asset collation experience
• Able to prioritise work to deadlines
• Ability to communicate effectively
• Experience using project management and accounting software is required
• Excellent health and safety awareness
• Advanced Excel or database experience is an advantage
• Strong project management skills
• Strong IT skills with a good working knowledge of Microsoft Word & Excel
• Good organisational skills
• Ability to think "out of the box" and to bring creative solutions to the table
• Suit self-driven individual with discipline to manage own workload
• Experience in delivering planned and reactive maintenance in the Americas
• Strong commercial acumen
• Professional qualification or business-related degree.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance