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Customer Service /Dispatch Supervisor
Vander Hyde Services
Supervises CSRs/dispatchers, ensures efficient call handling, scheduling, and customer service.
11d ago
$24 - $30
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Grand Rapids, MI
Field
Company Size
27 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Commercial
Residential
Industrial
Role
What you would be doing
call monitoring
scheduling
dispatching
team coaching
performance reporting
team supervision
- Monitor call handling, scheduling, and dispatching for accuracy and efficiency
- Collaborate with leadership and field managers to align customer service efforts with operational goals and ensure consist support for field technicians
- Step in to assist with customer calls as needed, including escalations
- Provide coaching, mentoring, and training for team member development
- Assist with scheduling coverage and balance workload distribution
- Ensure adherence to company policies, procedures, and service standards
- Handled escalated customer calls and resolve issues professionally
- Track and report on customer service performance, call volumes, and team metrics to leadership
- Supervise the daily performance of CSR's and Dispatchers
What you bring
dispatching
call center
customer service
management
coaching
communication
- Dispatching or high-volume call center experience
- Calm, clear decision-making under pressure
- Strong communication and interpersonal skills
- Team player who can balance empathy with accountability
- 5+ years of customer service experience is required
- Ability to coach and support team members in a professional way
- Detail-oriented with strong organizational skills
- 1-2 years of management or supervisory experience is required
- Comprehensive Benefits: Our employees receive a free health insurance option, along with available coverage for dental and vision, and company-paid life insurance.
- Retirement Planning: 401(k) with a company match to help you build your future
- Career Development: Ongoing training and advancement in a multi-trade environment
- Flexibility That Works for You: In addition to PTO, we offer unpaid time off - one of our most appreciated benefits
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Interview process
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Company
Overview
Since 1989
Year Established
The company has grown from a family-run startup into a trusted regional contractor.
$13M Revenue
Annual Revenue
The company generates approximately $13 million in revenue through steady growth and local contracts.
A+ Accreditation
Trust Rating
The company holds an A+ accreditation from the Better Business Bureau, reflecting its commitment to reliability and customer satisfaction.
- Specializes in residential and commercial plumbing, HVAC, electrical, generators and low‑voltage systems.
- Technicians operate 24/7 emergency service, delivering responsive maintenance and installations.
- Typical projects include furnace/AC installs, plumbing repairs, electrical upgrades and standby generator setups.
- Family‑driven culture blends decades of hands‑on expertise with a personal touch in customer care.
- Led by second‑generation leadership, the business maintains deep local roots and community presence.
- Notable for offering no‑cost onsite estimates and one‑year labor & materials warranties.
Since 1989
Years in Business
The company has been locally owned and operated since 1989, demonstrating a long-standing commitment to the community.
A+ Rating
Better Business Bureau
Maintains an A+ rating from the Better Business Bureau, reflecting high standards of service and trustworthiness.
24/7 Emergency Service
With 1-Year Warranty
Offers 24-hour emergency service with a 1-year warranty on labor and materials, ensuring reliability and peace of mind.
- Serving with Integrity, Professionalism, and Compassion
- Dedicated to building positive Relationships with the Community
- Experienced, Knowledgeable, Considerate Personnel
- Passionate and focused on doing the right things for the right reasons, every time
- Licensed and insured technicians who ‘do the job right the first time’
- Free, professional onsite estimates with honest, transparent pricing
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