Receptionist

Description

• Check guests in and out, handle queries, complaints, requests and process cash payments.
• Answer the switchboard promptly and professionally.
• Perform general administrative duties and daily banking.
• Act as the first point of contact, ensuring guest expectations are met or exceeded.
• Complete ad‑hoc tasks assigned by managers.

Requirements

Reporting to the Head of Reception, you will work 40 hours per week according to a departmental rota that includes weekends and Bank Holidays, and you must have your own transport due to the resort’s location.

• Previous receptionist experience (advantageous).
• Ability to multitask and work under pressure.
• Excellent written and verbal communication skills.
• Computer literate.
• Own transport required for the resort location.
• Availability for weekend and Bank Holiday shifts on a rota basis.

Benefits

Cromer Country Club, a world‑class resort in Cromer, is seeking a Receptionist to join the team on a flexible, shift‑based schedule. The role offers a competitive hourly rate of £12.58 and a range of benefits, providing ample opportunities for growth and success within the hospitality industry.

• Access to resort privilege program with employee discounts across Europe.
• Referral bonuses through the referral program.
• Generous holiday entitlement.
• Employee Assistance Program (EAP) for confidential support.
• Free parking and use of modern leisure facilities.
• Uniform provided.
• Ongoing training and development opportunities.
• Perks at Work membership for discounts on various products and services.

Training + Development

Interview process

Visa Sponsorship

Security clearance